Premier Customer Care Specialist-Senior

FedEx; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

FedEx is seeking a Customer Care Specialist in Singapore to manage enterprise/global customer relationships, onboard processes, and provide readiness training. The role focuses on tailoring solutions, driving quality, escalation resolution, reporting, and CAPA oversight across multiple regions.

The ideal candidate has a Bachelor’s degree or equivalent and at least four years of customer contact experience, with a commitment to FedEx’s People-Service-Profit culture and inclusive workforce.

Qualifications

• Education: Bachelor’s degree or equivalent
• Experience: Four (4) years of customer contact experience

Responsibilities

• Premier Customer Management (Enterprise Global and Regional)
• Onboarding Process Support Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Issue Escalation & Resolution
• Representatives Activities Oversight
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions (including Prevention)
• Service/Customer Analysis
• Root Cause Analysis
• Continuous Improvement
• Corrective and Preventive Actions (CAPA) Oversight
• Complex CBR Preparation & Support

Skills

Customer management

Onboarding

Training

Requirements gathering

Solution design

Relationship management

Reporting

CAPA oversight

Root cause analysis

Continuous improvement

Education

Bachelor’s degree or equivalent

Job description

• Premier Customer Management (Enterprise Global and Regional)
• Onboarding Process Support Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Issue Escalation & Resolution
• Representatives Activities Oversight
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions (including Prevention)
• Service/Customer Analysis
• Root Cause Analysis
• Continuous Improvement
• Corrective and Preventive Actions (CAPA) Oversight
• Complex CBR Preparation & Support

Education: Bachelor’s degree or equivalent

Experience: Four (4) years of customer contact experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

• Premier Customer Management (Enterprise Global and Regional)
• Onboarding Process Support Business Reviews
• Customer Support Readiness & Training
• Customers Requirement Gathering Process
• Design and Deliver Customized/Tailor Made Solutions
• Driving Customer Quality
• Issue Escalation & Resolution
• Representatives Activities Oversight
• Relationship Management
• Revenue Achievement/Growth
• Run and Provide Customized Reporting
• SOP Development
• Specialty Product Support
• Tracking & Monitoring Solutions (including Prevention)
• Service/Customer Analysis
• Root Cause Analysis
• Continuous Improvement
• Corrective and Preventive Actions (CAPA) Oversight
• Complex CBR Preparation & Support

Education: Bachelor’s degree or equivalent

Experience: Four (4) years of customer contact experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

Unlock job insights

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.

Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.

Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.

What can I earn as a Customer Care Specialist