Supervisor

FU PIN YUAN RESTAURANT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

FU PIN YUAN RESTAURANT PTE. LTD. in Singapore is seeking a front-of-house professional to deliver warm customer service, take orders, and ensure service standards are met daily.

You will supervise tools and equipment, maintain cleanliness and sanitation, greet customers promptly, and coordinate with staff to deliver enthusiastic, accurate service while upholding brand expectations.

The role requires proactive teamwork and the ability to handle unexpected requests with tact and professionalism.

Responsibilities

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze customer requirements and prepare plans to resolve customer care issues.
• Monitor and ensure optimal cleanliness and sanitation for all growth oriented organizational projects.
• Investigate design and provide materials and devices to enhance services.
• Facilitate procedures to take orders from customers.
• Coordinate with others to ensure staff setup and supply meet standards.
• Monitor task status across staff.
• Prepare documents and maintain adherence to standards.
• Monitor assignments and follow-ups with supervisor on waiting lists.
• Inspect food and beverage preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner.
• Apply F&B techniques correctly and serve items with enthusiasm.
• Anticipate unexpected needs and respond promptly and tactfully.
• Carry out other duties as assigned by superiors.

Job description

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.