Supervisor

AQC COFFEE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

AQC Coffee PTE. LTD. in Singapore seeks a service supervisor to oversee daily F&B operations, ensure compliance with standard service procedures, and greet customers with warmth and professionalism.

The role involves supervising staff, coordinating order-taking procedures, maintaining cleanliness and safety standards, and ensuring materials and equipment are used correctly to deliver exceptional service.

Responsibilities

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers.
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

Job description

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers.
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.