Floor Manager

BUNGA TELANG RESTAURANT PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

BUNGA TELANG RESTAURANT PTE. LTD. in Singapore seeks an experienced Front-of-House Supervisor to oversee floor operations, table allocation and service coordination.

You will lead, train and mentor servers, hosts and support staff while ensuring exceptional customer service and adherence to health, safety and SOP standards. This role also involves managing reservations, upselling, coordinating with kitchen, and monitoring service quality to deliver consistent dining experiences.

Responsibilities

• Oversee all front-of-house operations, including floor management, table allocation and service coordination
• Lead, supervise, train and mentor floor staff, including servers, hosts and support personnel
• Ensure the consistent delivery of exceptional customer service and maintain high standards of guest engagement
• Monitor service quality and ensure adherence to restaurant standards, SOPs, policies and procedures
• Handle guest complaints and concerns promptly and professionally, ensuring satisfactory resolution
• Manage reservations and walk-ins while ensuring an efficient and smooth flow of service throughout operating periods
• Maintain high standards of health, safety, hygiene and cleanliness in compliance with local regulations and restaurant policies
• Assist with staff scheduling, training, onboarding and performance management
• Foster effective communication and collaboration between front-of-house and kitchen teams to ensure seamless service delivery
• Monitor front-of-house inventory and supplies, and report shortages or operational issues to management
• Contribute to revenue growth through effective upselling, table management and operational efficiency
• Support promotional activities, special events and menu initiatives where required
• Monitor food quality, presentation and service standards to ensure consistency with restaurant expectations
• Assist with sales, labour and operational reporting, as well as cost-control initiatives
• Represent the restaurant professionally and uphold the brand's values and standards at all times

Job description

• Oversee all front-of-house operations, including floor management, table allocation and service coordination
• Lead, supervise, train and mentor floor staff, including servers, hosts and support personnel
• Ensure the consistent delivery of exceptional customer service and maintain high standards of guest engagement
• Monitor service quality and ensure adherence to restaurant standards, SOPs, policies and procedures
• Handle guest complaints and concerns promptly and professionally, ensuring satisfactory resolution
• Manage reservations and walk-ins while ensuring an efficient and smooth flow of service throughout operating periods
• Maintain high standards of health, safety, hygiene and cleanliness in compliance with local regulations and restaurant policies
• Assist with staff scheduling, training, onboarding and performance management
• Foster effective communication and collaboration between front-of-house and kitchen teams to ensure seamless service delivery
• Monitor front-of-house inventory and supplies, and report shortages or operational issues to management
• Contribute to revenue growth through effective upselling, table management and operational efficiency
• Support promotional activities, special events and menu initiatives where required
• Monitor food quality, presentation and service standards to ensure consistency with restaurant expectations
• Assist with sales, labour and operational reporting, as well as cost-control initiatives
• Represent the restaurant professionally and uphold the brand's values and standards at all times