SUPERVISOR

ONE JEM PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ONE JEM PTE. LTD. is seeking a capable housekeeping supervisor to oversee daily housekeeping activities across guest rooms and public areas. You will assign tasks, train staff, monitor performance, and ensure compliance with cleanliness standards.

The role requires proactive leadership, attention to detail, and the ability to manage schedules and inventory while maintaining exceptional guest satisfaction.

Responsibilities

• Oversee and direct the daily activities of housekeeping staff, ensuring duties are carried out effectively and efficiently.
• Assign tasks to housekeeping attendants, ensuring room cleaning and other areas are attended to according to company standards.
• Provide training to new staff and ongoing development to existing employees on cleaning standards, procedures, and safety practices.
• Monitor performance, providing feedback, guidance, and corrective actions when necessary.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.
• Ensure rooms are cleaned according to guidelines (beds, linens, dusting, vacuuming, sanitizing surfaces).
• Report maintenance issues to the maintenance team for prompt resolution.
• Keep public spaces such as lobbies, corridors, and restrooms clean and tidy.
• Monitor and manage inventory levels of housekeeping supplies and ensure staff are properly equipped.
• Place orders for cleaning supplies and inventory items, controlling costs.
• Ensure guest rooms meet or exceed guest expectations for cleanliness and comfort.
• Prepare and manage staff schedules, ensuring coverage for all shifts, especially during peak seasons.
• Manage attendance and leave for housekeeping staff.
• Provide on-the-job training for new staff on cleaning techniques, safety, and customer service.

Job description

• Oversee and direct the daily activities of housekeeping staff, ensuring that duties are carried out effectively and efficiently.
• Assign tasks to housekeeping attendants, ensuring that room cleaning and other areas are attended to according to the company standards.
• Provide training to new staff and ongoing development to existing employees on cleaning standards, procedures, and safety practices.
• Monitor the performance of housekeeping staff, providing feedback, guidance, and corrective actions when necessary.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.
• Ensure that all rooms are cleaned according to the company's guidelines, including making beds, changing linens, dusting, vacuuming, and sanitizing surfaces.
• Report any maintenance issues (such as plumbing or lighting problems) to the maintenance team for prompt resolution.
• Ensure all public spaces, such as lobbies, corridors, and restrooms, are kept clean and tidy.
• Monitor and manage inventory levels of housekeeping supplies (such as linens, cleaning chemicals, and toiletries).
• Ensure that housekeeping staff is properly equipped with the necessary tools and supplies to perform their duties.
• Place orders for cleaning supplies and other inventory items as needed, ensuring that costs are controlled.
• Monitor and manage inventory levels of housekeeping supplies (such as linens, cleaning chemicals, and toiletries).
• Ensure that housekeeping staff is properly equipped with the necessary tools and supplies to perform their duties.
• Ensure that guest rooms meet or exceed guest expectations for cleanliness and comfort.
• Prepare and manage staff schedules, ensuring appropriate coverage for all shifts, especially during peak seasons.
• Manage attendance and leave for housekeeping staff.
• Provide on-the-job training for new housekeeping staff, including cleaning techniques, safety protocols, and customer service.