SUPERVISOR

L.A. MANAGEMENT & CONSULTANCY PTE. LTD.; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

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L.A. MANAGEMENT & CONSULTANCY PTE. LTD.

in Singapore seeks a capable service supervisor to oversee daily customer service operations, manage a team, and ensure high quality interactions. The role involves coordinating staff, planning training, and supporting marketing promotions to drive sales. You will work night shifts, weekends and public holidays as required, stand for long periods, and respond to inquiries while maintaining records and ensuring customer satisfaction.

Competenze

• At least 3-5 years of relevant working experience.
• Fluent in English; some Chinese and Malay.
• Able to work on weekends and public holidays.
• Night shift required.
• Able to stand for long periods.

Mansioni

• Assist in manpower planning for weekly duty roster.
• Plan modular trainings for new hires and existing staff.
• Monitor renovation projects for rooms.
• Prepare monthly updates reports for Management.
• Resolve customer complaints and ensure customer satisfaction.
• Reach out to customers on service promotions and respond to inquiries.
• Keep records of interactions, transactions, comments and feedback.
• Supervise and manage service staff in serving customers.
• Provide customer support and ensure satisfaction.
• Lead the team to achieve KPIs on sales and operations.
• Collaborate with Marketing to drive promotions and campaigns.

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Roles & Responsibilities

Assist in manpower the planning for weekly duty roster

Plan modular trainings for new hires and existing staff

Monitor any renovation projects for rooms

Assist Manager in preparing monthly updates report to the Management

Overall in charge in handling resolving issues with customers complaints.

Reach out to customers on service promotion.

Responding to customer enquiriers.

Keeping records interactions,transactions,comments and feedback from customers to improve services.

Supervise and manage service staff in serving customers in a friendly and helpful manner.

Ensure customer satisfaction and provide customer support.

Create welcome team to great customers lead them to their seats.

Lead and manage team in achieving KPIs on sales and operational targets

Assist Manager in monitoring and ensuring smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue

Requirements

At least 3-5 years of relevant working experience

Must be fluent in English and able to speak some Chinese and Malay.

Able to work on Weekends and PH

Able to work in a fast-paced environment.

Able to stand for a long time.

Able to do everything when manpower is not enough. Including clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping)

NIGHT SHIFT REQUIRED

Only candidates who meet the requirements will be notified of interviews.