supervising

SRI MAHA TRADERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SRI MAHA TRADERS PTE. LTD. in Singapore is seeking an operations professional to manage daily workflows, assign tasks, and coordinate shift schedules to meet targets.

You will lead and coach the team, communicate policies up to management, monitor performance and quality, and handle escalations while ensuring compliance with safety regulations.

Responsibilities

• Oversee workflow, assign tasks, coordinate shift schedules, and ensure projects or service targets are completed on time.
• Train new hires, provide ongoing mentorship, and conduct regular performance evaluations.
• Relay company policies, goals, and management updates down to the team, while reporting team progress and challenges back to upper management.
• Track productivity metrics, enforce company standards, and handle quality control.
• Mediate employee disputes, handle customer service escalations, and troubleshoot operational bottlenecks.
• Ensure adherence to workplace safety regulations, labor policies, and company guidelines.

Job description

• Daily Operations: Oversee workflow, assign tasks, coordinate shift schedules, and ensure projects or service targets are completed on time. [1, 2, 3]
• Team Leadership & Coaching: Train new hires, provide ongoing mentorship, and conduct regular performance evaluations. [1, 2, 3]
• Communication Bridge: Relay company policies, goals, and management updates down to the team, while reporting team progress and challenges back to upper management. [1, 2, 3]
• Performance & Quality Monitoring: Track productivity metrics, enforce company standards, and handle quality control. [1, 2, 3]
• Problem Solving & Conflict Resolution: Mediate employee disputes, handle customer service escalations, and troubleshoot operational bottlenecks. [1, 2, 3]
• Compliance & Safety: Ensure adherence to workplace safety regulations, labor policies, and company guidelines. [1, 2]