Studio Operations Lead — Team Building & Guest Experience

Strip; Singapore; On-site; SGD 67,000 - 112,000; Full time

Benefits offered by this job

Commissions

Group Medical Insurance

F&B and Beauty Perks & Discounts

Training Provided

Completion Bonus

Referral Program

Job summary

STRIP is Singapore’s premier hair removal studio specialising in waxing and AFT hair removal services, with a focus on Brazilian and Boyzilian offerings. This role leads daily operations and supervises staff to ensure high-quality service across outlets.

You will train and guide team members, manage customer satisfaction, handle complaints, and maintain cleanliness and safety standards in line with company policy. Training provided, with commissions and bonuses possible.

Qualifications

• 3–5 years of relevant experience.
• Strong communication skills and customer service.
• Results-oriented with focus on continuous improvement.

Responsibilities

• Build and maintain a strong and efficient team.
• Supervise and oversee the administration of the outlets and the work performance of subordinates.
• Provide guidance and direction to employees with regards to all operational and procedural matters.
• Assign responsibilities to subordinates.
• Demonstrate thorough knowledge on products, services and equipment.
• Respond to complaints promptly - taking appropriate courses of action to turn unhappy patrons into return guests.
• Responsible for the daily operations of the outlets, training of staff
• To ensure outlets’ cleanliness and maintenance is in keeping with the company’s general policy on services.

Skills

Team leadership

Customer service

Operations management

Job description

STRIP is Singapore’s premier hair removal studio specialising in waxing and AFT hair removal services, with a focus on Brazilian and Boyzilian offerings. This role leads daily operations and supervises staff to ensure high-quality service across outlets.

You will train and guide team members, manage customer satisfaction, handle complaints, and maintain cleanliness and safety standards in line with company policy. Training provided, with commissions and bonuses possible.