Student Management Officer -West

WSH Experts Pvt Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

WSH Experts Pvt Ltd is seeking a dedicated Student Management Officer to support schools in managing student behaviour and incidents.

You will conduct interviews, document evidence, create incident reports, engage with students and parents, and collaborate with school leaders to implement preventive programmes.

The role covers supervision of students during key periods, facilitating restorative conversations, and coordinating multi-agency communications during investigations.

Qualifications

• At least 1 year of experience in student management or related areas.
• Experience conducting interviews and fact-finding, and documenting case information.

Responsibilities

• Conduct student and witness interviews.
• Review CCTV and establish incident timelines.
• Gather and maintain relevant evidence.
• Prepare incident reports and summaries for school leaders.
• Patrol behavioural hotspots and supervise students during key periods.
• Engage students proactively and identify concerns early.
• Support behaviour education and preventive programmes.
• Conduct regular check-ins with identified students.
• Build positive relationships and encourage appropriate behaviour.
• Facilitate restorative and reflective conversations.
• Supervise students serving consequences.
• Guide students in reflection journals, behaviour contracts and action plans.
• Arrange and support parent meetings on student management matters.
• Communicate behavioural updates and intervention strategies.
• Explain school expectations and follow-up actions.
• Assist with parent communication materials on discipline and student management.

Skills

Student management

Case management

Interviews & fact-finding

Conflict resolution

Restorative practices

Child & adolescent work

Multi-agency collaboration

Discipline in schools

Job description

Student Management Officer

Key Responsibilities

1. Fact-Finding & Investigation

• Conduct student and witness interviews.
• Review CCTV and establish incident timelines.
• Gather and maintain relevant evidence.
• Prepare incident reports and summaries for school leaders.

2. Preventive Student Management

• Patrol behavioural hotspots and vulnerable areas.
• Supervise students during key periods.
• Engage students proactively and identify concerns early.
• Support behaviour education and preventive programmes.

3. Student Engagement & Behaviour Support

• Conduct regular check-ins with identified students.
• Build positive relationships and encourage appropriate behaviour.
• Facilitate restorative and reflective conversations.
• Supervise students serving consequences.
• Guide students in reflection journals, behaviour contracts and action plans.

4. Parent Engagement

• Arrange and support parent meetings on student management matters.
• Communicate behavioural updates and intervention strategies.
• Explain school expectations and follow-up actions.
• Assist with parent communication materials on discipline and student management.

Qualification

The Personnel must have at least 1 year of experience in one or more of the following areas:

• Student management or discipline in schools.
• Case management and documentation.
• Conducting interviews and fact-finding.
• Conflict resolution and restorative practices.
• Working with children and adolescents displaying behavioural or emotional needs.
• Multi-agency collaboration with schools, social service agencies or government organisations.
• Law enforcement (e.g. Singapore Police Force, Auxiliary Police or Investigation Units), particularly in interviewing, fact-finding, evidence documentation and conflict de-escalation.

Contract Period:

Base period from 1 Sep 2026 to 31 Dec 2026

Option period from 1 Jan 2027 to 31 Dec 2027

Option to Extend

The Contractor grants the Authority the option to extend the Contract for a further period of One (1) year.