Student Care Leader | Wellbeing & Intervention Specialist

Nanyang Technological University; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Nanyang Technological University’s School of Electrical and Electronic Engineering Undergraduate Office seeks a Lead, Student Care to oversee student welfare, pastoral care, and complex case management. You will coordinate academic interventions, at-risk follow-up, and disciplinary matters in collaboration with faculty and admin teams.

The role emphasizes confidential guidance, strong interpersonal skills, and governance of student-care processes, reporting, and Wellbeing Office collaboration to

Qualifications

• Bachelor’s degree in Counselling, Psychology, Social Sciences, Social Work, Education, Student Affairs or related discipline.
• Minimum 5 years of relevant experience in higher education, student affairs, student support, or a related field.
• Demonstrated ability to manage sensitive or complex cases, exercise sound judgement and work effectively with multiple stakeholders.
• Strong interpersonal, communication, organisation and documentation skills, with high standards of confidentiality and discretion.
• Experience supervising or coaching staff and improving student-support processes is preferred.

Responsibilities

• Lead pastoral-care cases, including complex and high-risk matters, with escalation pathways.
• Own academic intervention and at-risk student follow-up with faculty and admin colleagues.
• Coordinate school-level student discipline and conduct cases with documentation and escalation.
• Support Leave of Absence, withdrawal, reinstatement and wellbeing referrals.
• Maintain crisis and escalation pathways and collaborate with the Wellbeing Office and services.
• Develop and maintain SOPs, case-management documentation, records, reporting and trend analysis.
• Supervise the Assistant Manager, SEN & Student Support Programmes and interface with SEN and Student Life.

Skills

Pastoral care

Stakeholder management

Case management

Confidentiality

Interpersonal skills

Education

Bachelor’s degree in Counselling, Psychology, Social Sciences, Social Work, Education, Student Affairs or related discipline

Job description

Nanyang Technological University’s School of Electrical and Electronic Engineering Undergraduate Office seeks a Lead, Student Care to oversee student welfare, pastoral care, and complex case management. You will coordinate academic interventions, at-risk follow-up, and disciplinary matters in collaboration with faculty and admin teams.

The role emphasizes confidential guidance, strong interpersonal skills, and governance of student-care processes, reporting, and Wellbeing Office collaboration to