Strategy & Operations Associate

GENERATION NEXT COMMUNICATIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 76,000; Full time

Job summary

GENERATION NEXT COMMUNICATIONS PTE. LTD. in Singapore is seeking a Strategy & Operations Associate to provide administrative, coordination, reporting, and project support to the Head of Strategy & Operations.

You will work with country and cross-functional teams to coordinate initiatives like Affordability, Trade-In, Used Devices, Apple programs, and strategic projects, ensuring timely delivery and accurate documentation.

Qualifications

• Bachelor’s degree in business administration, Finance, Marketing, Operations, Economics, or related field.
• 1–3 years of experience in administration, project coordination, operations, or a similar role.
• Strong Microsoft Excel and PowerPoint skills; good with Google Sheets and shared online reporting.
• Strong organizational and follow-up skills; good written and verbal communication.
• Detail-oriented with ability to manage multiple projects and deadlines.
• Able to work effectively with regional and cross-functional teams.

Responsibilities

• Provide day-to-day administrative support to the Head of Strategy & Operations.
• Coordinate meetings, schedules, presentations, reports, and working materials.
• Prepare meeting minutes, action items, and follow-up trackers.
• Follow up with country and functional teams on agreed actions and deadlines.
• Maintain organized files and documentation for Strategy & Operations.
• Consolidate and update weekly Affordability and Trade-In reports.
• Coordinate EMI, BNPL, financing, and Trade-In programs across countries.

Skills

Microsoft Excel

PowerPoint

Google Sheets

Communication

Organizational skills

multitasking

Education

Bachelor’s degree in business administration, Finance, Marketing, Operations, Economics, or related field

Tools

Keynote

Job description

The Strategy & Operations Associate provides administrative, coordination, reporting, and project support to the Head of Strategy & Operations.

The role works closely with country teams and cross-functional teams to ensure key Strategy & Operations initiatives are properly coordinated, tracked, documented, and delivered on time.

Key areas include Affordability, Trade-In, Used Devices, Apple programs, GNext Business Reviews, and strategic projects.

Key Responsibilities

1. Executive & Administrative Support

• Provide day-to-day administrative support to the Head of Strategy & Operations.
• Coordinate meetings, schedules, presentations, reports, and working materials.
• Prepare meeting minutes, action items, and follow-up trackers.
• Follow up with country and functional teams on agreed actions and deadlines.
• Maintain organized files and documentation for Strategy & Operations.

2. Affordability Program Support

• Consolidate and update weekly Affordability and Trade-In reports.
• Maintain internal trackers, including sell-out, program performance, projects, and NPI trackers.
• Coordinate with country Affordability Leads to ensure timely and accurate reporting.
• Track commercial offers, financing constructs, customer journeys, POS coverage, and program status.
• Support preparation of materials required for regular meetings and business updates.

3. Affordability & Trade-In Coordination

• Support the execution of EMI, BNPL, financing, and Trade-In programs across countries.
• Coordinate with country teams, banks, financing partners, retailers, and internal stakeholders.
• Maintain program trackers, participating POS lists, timelines, and key deliverables.
• Support claims tracking, reconciliation, and required documentation.
• Assist in developing and maintaining country/program 360° marketing playbooks.

4. Used Devices

• Support the development and execution of the GNext Used Devices business.
• Coordinate collection of device pricing and valuation data by country and device grade.
• Support development and implementation of grading, retailer/liquidator, and customer applications.
• Coordinate with country teams, liquidators, retailers, and technology partners.
• Maintain trackers for used-device projects, inventory, grading, pricing, and other key activities.

5. GNext Business Reviews

• Support preparation of Monthly and Quarterly Business Reviews (MBR/QBR).
• Consolidate country and business performance information.
• Coordinate required inputs including profitability, inventory aging, credit notes, forecasts, and other operational KPIs.
• Prepare presentations, supporting data, and management summaries.
• Track actions and commitments arising from Business Reviews.

6. Channel Mapping & Strategic Projects

• Support GNext Channel Mapping projects across markets.
• Coordinate survey guides, agency briefs, RFPs, training materials, and project documentation.
• Follow up with country teams and external agencies on project milestones.
• Support other regional Strategy & Operations projects assigned by the Head of Strategy & Operations.

7. Reporting, Forecasting & Tracking

• Maintain weekly, monthly, and quarterly Strategy& Operations trackers.
• Support quarterly forecasts and actual performance updates.
• Consolidate program units, marketing spend, spend per unit, and target achievement.
• Ensure information submitted by country teams is complete, accurate, and on time.
• Flag missing information, delays, and execution gaps to the Head of Strategy & Operations.

Qualifications

• Bachelor’s degree in business administration, Finance, Marketing, Operations, Economics, or related field.
• 1–3 years of experience in administration, project coordination, operations, or a similar role.
• Strong Microsoft Excel, PowerPoint skills and Keynote skills.
• Comfortable working with Google Sheets and shared online reporting platforms.
• Strong organizational and follow-up skills.
• Good written and verbal communication skills.
• Detail-oriented and able to manage multiple projects and deadlines.
• Able to work effectively with regional and cross-functional teams.

Key Competencies

• Strong organization and attention to detail
• Ownership and follow-through
• Good coordination and communication
• Data and reporting discipline
• Ability to manage multiple priorities
• Proactive problem-solving
• Teamwork and stakeholder management
• Confidentiality and professionalism

Key Success Measures

• Accurate and timely Apple and management reporting.
• On-time completion of Strategy & Operations deliverables.
• Effective coordination and follow-through with country teams.
• Accurate and updated program, project, POS, and forecast trackers.
• Timely preparation of GNext MBR/QBR materials.
• Effective support of Affordability, Trade-In, Used Devices, Channel Mapping, and other strategic initiatives.
• Well-organized and up-to-date Strategy &Operations documentation.