Strategic Service Delivery Manager — ITIL & Networking

Adecco; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Adecco partners with a leading tech MNC in Singapore to recruit a Service Delivery Manager on a contract basis. You will act as the single point of contact for operational issues, coordinate cross-functional resources, and manage customer relationships.

The role requires 3–5 years in customer support or project delivery, strong communication and ITIL/CCNA knowledge, with occasional travel to customer sites and quarterly reviews.

Qualifications

• 3–5 years of related customer support, project delivery, or relevant experience.
• Strong communication, influencing, and presentation skills.
• Understanding of business processes and cross-functional engagement.
• Familiarity with reporting and research software.
• CCNA or equivalent basic networking knowledge.
• ITIL certification and public sector experience are preferred.

Responsibilities

• Act as single point of contact for operational issues and coordinate technical needs.
• Identify, build, and maintain relationships with customers' internal management.
• Represent customer needs to post-sales support teams and applicable organizations.
• Supervise cases to ensure timely resolution and provide updates on escalations.
• Coordinate weekly calls and present quarterly reports with gap analyses.
• Educate customers on company processes and procedures; provide status reports to management.
• Travel to quarterly customer site visits to discuss issues and opportunities.
• Project manage customer-facing projects and internal service improvements.

Skills

Customer relationship

Project coordination

Stakeholder communication

Public Sector experience

CCNA knowledge

ITIL certified

Networking basics

Job description

Adecco partners with a leading tech MNC in Singapore to recruit a Service Delivery Manager on a contract basis. You will act as the single point of contact for operational issues, coordinate cross-functional resources, and manage customer relationships.

The role requires 3–5 years in customer support or project delivery, strong communication and ITIL/CCNA knowledge, with occasional travel to customer sites and quarterly reviews.