Strategic Client Operations & Logistics Lead

DART GLOBAL FORWARDING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DART GLOBAL FORWARDING PTE. LTD. in Singapore is seeking an Executive/Senior Executive to steer day-to-day operations strategy and management, supporting both short- and long-term plans.

The role emphasizes building strong client relationships, coordinating airfreight, seafreight, cross-border and local trucking shipments for assigned clients, and ensuring timely service delivery. You will drive performance through SOP adherence, KPI alignment, accurate billing, cost control, and continuous

Responsibilities

• Develop, review and refinement of strong relationship with clients.
• Execute airfreight, Seafreight, crossborder, local trucking shipments for the assigned clients.
• Client Management, in line with SE& CM where applicable
• Adhere and follow SOPs regularly and ensure it is reviewed often with superior.
• Adhere, understand customers' KPI requirement, facilitate implementation and ensure compliance.
• Manage customers' expectation by ensuring proper Customer Service and without any failure in Operations.
• Monthly or quarterly business review with respective superior, where applicable
• Ensure all shipments are well maintained in System and moved within agreed timelines.
• Ensure all revenue and cost is covered with accurate billing and accruals in time before end month is achieved with a proper cost management as below:
• Facilitating all shipments profitably
• Sourcing for competitive rates
• Ensuring proper accruals in time
• All operation and Customer Service updates and done on a timely manner.
• Referring all Quotes, Cost and Billings to superior or CM before sending to the client and approving for payment.
• All revenue and cost is covered with accurate billing and accruals in time before end month is achieved with a proper cost management as below (continued):
• 6.Ensure the efficient utilization of Company's resources to achieve the overall objectives.
• 7.Maintain High level of motivation daily to achieve Customer Satisfaction and Good Operations Execution.
• 8.Ensure all inventory are well maintained and moved within agreed time lines
• 9.Ensure revenue growth is achieved in a responsible and profitable manner, both organically and/or through possible acquisitions
• 10.Ensure the efficient utilization of Company's resources in order to achieve the overall objectives
• 11.Motivate a high performance, innovative and results driven team.
• Staff development and performance appraisal
• 12.Assess the principal risks of the Company and ensure that these risks are being monitored and managed;
• 13.Ensure effective internal controls and management information systems are in place;
• 14.Ensure compliance to the Company work procedures to enable it to conduct its activities both lawfully and ethically;
• 15.Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed
• 16.Abide by specific internally established control systems and authorities; lead by personal example and encourage all employees to conduct their activities ethically in accordance with all applicable laws and the Company's standards and policies.
• 17.Continuous Operations & Service Improvements and Excellence

Job description

DART GLOBAL FORWARDING PTE. LTD. in Singapore is seeking an Executive/Senior Executive to steer day-to-day operations strategy and management, supporting both short- and long-term plans.

The role emphasizes building strong client relationships, coordinating airfreight, seafreight, cross-border and local trucking shipments for assigned clients, and ensuring timely service delivery. You will drive performance through SOP adherence, KPI alignment, accurate billing, cost control, and continuous