Strategic Admissions Operations & Analytics Lead

National University of Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

The National University of Singapore is seeking an experienced Admissions Operations & Analytics Manager for the MSc Programmes Office at the Kent Ridge Campus. You will shape admissions and enrolment experiences through data-driven decisions and operational excellence.

You will lead analytics initiatives, design dashboards, and drive digital transformation, including automation and AI-enabled tools to optimise the applicant journey and support enrolment targets.

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Technology, Marketing or a related discipline is required.
• Minimum 5 years of relevant work experience, preferably in university admissions, enrolment management or related operational environment.
• Strong analytical capability with ability to interpret operational data and present insights through dashboards and reports.

Responsibilities

• Design, develop and maintain dashboards, reports and visualisations to provide timely admissions insights.
• Monitor admissions metrics such as applications, offers, conversion rates, yield and enrolment against targets.
• Lead continuous process improvements to streamline admissions workflows and enable automation and AI-enabled enhancements.
• Collaborate with internal stakeholders to align admissions activities with the MSc Programmes Office strategy.

Skills

Analytical thinking

Communication

Stakeholder engagement

Process improvement

Education

Bachelor's degree in Business, Data Analytics, IT, Marketing or related discipline

Tools

Power BI

Tableau

Power Automate

Excel (Advanced)

Job description

The National University of Singapore is seeking an experienced Admissions Operations & Analytics Manager for the MSc Programmes Office at the Kent Ridge Campus. You will shape admissions and enrolment experiences through data-driven decisions and operational excellence.

You will lead analytics initiatives, design dashboards, and drive digital transformation, including automation and AI-enabled tools to optimise the applicant journey and support enrolment targets.