Strategic Account Manager (Singapore)

Agoda Company Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Agoda Company Pte. Ltd. in Singapore is seeking a Strategic Account Manager to serve as the main contact between accommodation partners and Agoda, nurturing relationships and driving mutual growth.

You will identify new supply sources, analyze large datasets, and tailor solutions to partners, while maintaining existing relationships and supporting country KPIs.

Qualifications

• 3–5 years of experience in business development and/or account management.
• Strong interpersonal skills and ability to influence stakeholders.
• Experience in internet/e-commerce is preferred.
• Strong analytical and problem-solving skills.
• Proactive team player with a results-driven attitude.

Responsibilities

• Develop long-lasting relationships with key supply partners to enable Agoda’s growth in the region.
• Maintain regular and meaningful engagement with Agoda’s key supply partners.
• Analyze large datasets to propose tailor-made solutions.
• Leverage analytical skills to identify new opportunities.
• Train and inform clients about new technologies, tools, and models.
• Prepare materials to support partner meetings.
• Respond to partner requests in a timely and effective manner.
• Secure buy-in from stakeholders to execute strategies and campaigns.
• Leverage product offerings to match market demands.
• Deliver on country KPIs, growth targets and strategic initiatives.
• Support the Area Manager in country reporting.

Skills

Relationship-building

Negotiation

Analytical thinking

Account management

Interpersonal skills

E-commerce experience

Problem solving

Team player

English proficiency

Education

MBA or Master’s degree

Job description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region

Maintain regular and meaningful engagement with Agoda’s key supply partners

Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners

Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business

Train and inform clients of both new and existing technologies, tools, and models

Prepare materials to aid in growing our business during partner meetings

Respond to partners requests in a timely and effective manner

Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness

Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones

Deliver on country KPIs, growth targets and country strategic initiatives

Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

Minimum 3 – 5 years of experience in business development and/or account management

Strong interpersonal skills & ability to influence both external / internal stakeholders

Experience in internet/e-commerce preferred

Strong analytical and problem-solving skills

Team player with a professional “get it done” attitude and work ethic

Proven success in acquiring, building & maintaining long term customer relationships

Adapts well to change and able to work in a fast-paced environment.

Ability to create new, innovative ideas

Strong Proficiency inEnglish

It’s Great if you have:

MBA or Master’s degree

Experience in Travel industry

Equal Opportunity Employer

Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.