Store Manager - Changi Airport

prospect workforce solution pte. ltd.; Singapore; On-site; SGD 72,000 - 96,000; Full time

Job summary

adidas in Singapore is seeking a Store Manager to drive store profitability while leading a sales-focused team at Changi Airport. You will ensure an outstanding customer experience, manage daily operations, and uphold brand standards.

Responsibilities include sales growth, inventory control, staff scheduling, loss prevention, and collaboration with District and Retail teams. Midnight shifts at the airport are required and experience in airport settings is preferred.

Qualifications

• Functional: Minimum 3 years experience in Store Management and in a supervisory role.
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion
• Education: Degree or Diploma in Retail Management/Marketing
• IT: Outlook/Word/Excel/PowerPoint – Advanced

Responsibilities

• Take full ownership of the store and its commercial success.
• Manage controllable operating expenses to keep within budget.
• Analyze relevant data to probe and challenge the status quo.
• Drive continuous improvements in sales, productivity and profitability.
• Lead service by example and maximize selling time on the floor.
• Ensure there is always a manager on duty and schedule staff to serve customers.

Skills

Store Management

Team Supervision

Sales Analytics

Education

Degree or Diploma in Retail Management/Marketing

Tools

Outlook

Word

Excel

PowerPoint

Job description

Purpose/ Mission:

The main accountability of the store manager is drive store profitability while maintaining staff productivity and fostering an active selling environment. The same can be explained as follows:

• Meeting or exceeding store sales and profit targets.
• Managing all resources within the store to provide customers with a leading shopping experience.
• Driving the proper execution of established policies, procedures, initiatives and directives.
• Be the key person between store team and District Manager to relay information and provide feedback concerning the store.

Accountabilities:

Primary Sales & Business Acumen

• Take full ownership of the store and its commercial success.
• Manage the controllable operating expenses to keep within the agreed budget.
• Analyze relevant data to probe and challenge the status quo.
• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed.
• Drive continuous improvements in the store’s sales, productivity and profitability.
• Ensure the legal and financial integrity of the store.

Customer Service

• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself.
• Schedule staff so as to properly serve customers, drive sales and execute tasks.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Ensure proper in-store Brand execution according to established standards and directives.
• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge.

Operations and Processes

• Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
• Manage the annual leave plan of the store, ensuring sufficient manpower for the operations.
• Direct the shop operation on a daily basis to ensure delivery of commercial targets.
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Ensure cash register transactions are processed quickly and accurately.
• Lead and implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.
• Participate in planning & presenting monthly team meetings.
• Work with Merchandising Team and Warehouse Team to ensure stock availability and delivery in order to achieve sales targets.
• Inventory management - Prepare, manage & execute accurate bi-yearly stocktake to avoid product shrinkage.
• Provide monthly consumer and retail feedback to all retail adidas related teams.
• Ensure offices and stockroom are clean and provide for a good working environment.
• Work with Manager, Retail Operations to execute Mystery shopper program and implementing corrective actions plans.

Teamwork and Leadership

• Manage and coordinate the recruitment with HR/District Manager and ensure training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance.
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
• Share best practices to drive the collective performance of all district stores.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance development and increase performance.
• Plan and implement the Recognition Program.
• Ensure staff receive on the job coaching, mentoring & education.

Professional Background

Experience:

• Functional: Minimum 3 years experience in Store Management and in a supervisory role
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail \\
• Exposure: Sports, Fashion

Education:

Degree or Diploma in Retail Management/Marketing

IT:

• Outlook: Advanced
• Word: Advanced
• Excel: Advanced
• PowerPoint: Advanced

Language skills:

• English: Advanced
• Local Language: Fluent

Working Location: Changi Airport, willing to work midnight shifts. Prior experience working in airport is preferred.