Sr. Vice President - Client Integration

The Citco Group Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Accommodations available on request

Job summary

Citco is seeking an experienced Project Manager in Singapore to lead cross-functional client integration efforts within the Fund Administration business. You will coordinate external launches, onboarding of services and ensure internal workflows meet complex client requirements.

The role emphasizes risk management, governance and strategic initiatives across teams. Ideal candidates will have 10+ years in financial services, 5+ years in project management and strong client interface skills, with

Qualifications

• Degree qualified or related professional qualification.
• 5+ years of project management experience.
• 5+ years of client services within the asset management industry.
• 5+ years of people and resource management experience.
• 10+ years in the financial services industry.
• Proven interest in the financial markets and hedge fund industry.
• Proven business analysis experience.
• Proven knowledge of Listed and OTC products.
• Proficient in Microsoft Office applications.
• Ability to handle several projects and different stakeholders simultaneously.
• Team player with a strong sense of ownership and accountability.

Responsibilities

• Participate in marketing and sales pitches; effectively demonstrate and communicate Citco’s workflows, best practices and technologies.
• Request for proposal/information assistance
• Direct source of information to Business Development
• Stakeholder in the development of new clients/business
• AA/SLA negotiation
• Manage requested Proof of Concepts for sales pitches
• Leverage existing client relationships to secure new business, offering our products and services
• New client launches/conversions
• Onboarding of Ancillary services
• Coordinate with all relevant teams to ensure internal workflows meet client needs and capture unique requirements
• Coordinate with internal and external stakeholders to document and complete project scope
• Major SLA changes
• Actively participate in departmental and company-wide projects
• Process Improvements
• Oversee and manage strategic initiatives within the Client Integration team
• Identify issues/concerns and recommend company-wide solutions for high risk projects
• Tracking of projects, progress, status and deadlines
• MIS Reporting
• Manage operational risk – monthly reporting to external clients and executive management
• Escalation and complaints management
• Fluid execution and strategy for work forecasting and allocation
• In partnership with VPs, oversee resolution of complex client issues
• Management of virtual teams
• Pipeline/Project/Resourcing Management
• Oversight, Recruitment, Training and Development
• Review departmental procedures and policies and help ensure adherence
• Determine staffing and budgetary requirements for the team

Education

Degree or related professional qualification

Tools

Microsoft Office Applications

Job description

JOB DESCRIPTION

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

Sales Preparation

• You will participate in marketing and sales pitches; effectively demonstrate and communicate Citco’s workflows, best practices and technologies.
• Request for proposal/information assistance
• Direct source of information to Business Development
• Stakeholder in the development of new clients/business
• AA/SLA negotiation
• Manage requested Proof of Concepts for sales pitches
• Leverage existing client relationship to secure new business, offering our products and services

Project Manage External

• New client launches/conversions
• New Business Existing Client (NBEC) launches
• Onboarding of Ancillary services
• Coordinate with all relevant teams to ensure internal workflows will meet client needs and they capture any unique sets of requirements
• Coordinate with both internal and external stakeholders to ensure the project scope is documented, agreed and completed at planning phases
• Major SLA changes

Project Manage Internal

• Actively participate in departmental and company-wide projects
• Process Improvements
• Oversee and manage strategic initiatives within the Client Integration team
• Identify issues/concerns and recommend company-wide solutions for any/all high risk projects

Administrative Reporting

• Tracking of projects, progress, status and deadlines
• MIS Reporting
• Actively manage operational risk – monthly reporting on status reports and key development issues to external clients and executive management team
• Ensure strong emphasis on escalation and complaints management within the team and within the department
• Ensure fluid execution and strategy for work forecasting and allocation

Management

• In partnership with the Vice Presidents, oversee the resolution of complex client issues.
• Management of virtual teams
• Pipeline/Project/Resourcing Management
• Oversight, Recruitment, Training and Development
• Review departmental procedures and policies and help ensure adherence to these procedures
• Determine staffing and budgetary requirements for the team

Qualifications

About You:

• You have a degree qualified or related professional qualification.
• 5+ years of project management experience
• 5+ years of client services within the asset management industry
• 5+ years of people and resource management experience
• 10+ years in the financial services industry
• Proven interest in the financial markets and hedge fund industry
• Proven project management experience
• Proven business analysis experience
• Proven knowledge of Listed and OTC products
• Proficient in Microsoft Office applications
• Ability to handle several projects and different stakeholders simultaneously, and prioritize work based on deadlines
• A ‘team player’ who can work well within the function to deliver a quality service
• Strong sense of ownership and accountability of work product
• Creative and innovative
• Continuous improvement
• Accounting experience (Desirable)
• Middle Office experience (Desirable)
• Project Manager qualifications (Desirable)
• Relationship Management experience (Desirable)

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.