Specialist Credit Control Reinsurance

HSBC LIFE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HSBC Life Singapore is seeking a Specialist Credit Control Reinsurance to manage the assigned portfolio, handle queries, recoveries, and manual journal postings for reinsurance payments, while coordinating with channel partners.

You will support MAS regulatory reporting, run-off and legacy processes, SOA management, and provide timely operations and financial oversight across the GI and FinOps teams, leveraging Power Apps and advanced Excel skills.

Qualifications

• University degree or equivalent required.
• Experience in credit control or finance/audit.
• Ability to manage multiple channel partners (Brokers, Agencies, FA, Direct).
• Strong problem-solving and analytical skills.
• Proficiency in MS Excel and Office.

Responsibilities

• Account handling: manage queries, recoveries and correspondence for the assigned portfolio.
• Regulatory reporting: prepare MAS debtor ageing reports and provisions.
• Operational support: respond to queries to enable efficient operations and client servicing.
• Stakeholder management: communicate with channel partners and internal departments.
• Payment processing (reinsurance): review payment requests and post journals for FinOps.
• Receipt processing (facultative reinsurance): review receipts and post journals.
• Commission oversight: ensure completeness and accuracy of statements.
• SOA management: generate SOAs for outstanding premiums and claims recoveries.
• Ad hoc requests: handle business/client requests as required.
• Run-off portfolio management: manage facultative reinsurance run-off in Power Apps.

Skills

Credit control processes

Channel management

Analytical thinking

Problem solving

Stakeholder communication

Ownership & organisation

Adaptive / learning agility

Microsoft Office

Advanced Excel

Run-off knowledge

Education

University degree or equivalent

Tools

Microsoft Office

Excel

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

We are currently seeking a high calibre professional to join our team as aSpecialist Credit Control Reinsurance

In this role you will:

• Account handling:Manage queries, recoveries and all related correspondence for the assigned portfolio, including engagement with multiple channel partners.
• Regulatory reporting:Produce MAS debtor ageing reports and calculate provisions for bad and doubtful debts.
• Operational support:Enable efficient business operations and client servicing by responding to operational queries accurately and within agreed timelines.
• Stakeholder management:Maintain regular communication with channel partners and coordinate actions across relevant departments within HSBC Life.
• Payment processing (reinsurance):Raise PRF requisitions and review payment requests, including preparation of manual reinsurance payment vouchers via journals for FinOps to post manually.
• Receipt processing (facultative reinsurance):Review facultative reinsurance receipts and prepare manual journal vouchers for FinOps manual posting.
• Commission oversight:Review commission statement requirements and ensure completeness and accuracy.
• Statement of Account (SOA) management:Manually generate SOAs to monitor outstanding premiums and claims recoveries, using Power Apps for new bills due from reinsurers and supplementing with static SOA data from the legacy system for follow-up.
• Ad hoc support:Handle ad hoc requests from the business and clients as required.
• Run-off portfolio management:Manage the facultative reinsurance run-off portfolio in Power Apps, including reconciliation, account management and follow-up activities.
• Cash management:Review and investigate unallocated cash items to support accurate allocation and reconciliation.
• Write-off governance:Prepare and review write-off workfiles for approval by the Head of GI and CFO.
• Process control:Review Standard Operating Procedures (SOPs) and provide formal sign-off where required.
• Management reporting:Prepare the facultative RI workfile for discussion and review in meetings with the GI team.

To be successful you will need:

• Experience & qualifications: have experience in credit control and/or finance/audit, supported by a university degree or equivalent.
• Credit control & collections capability:Strong understanding of end-to-endcredit control processes, with apositive, change-oriented mindsetand a proven ability to delivereffective debt collection outcomes.
• Channel management:Demonstrated experience managing multiple distribution channels, includingBrokers, Agencies, Agents, Financial Advisers (FA), Banca, andDirect.
• Legacy and run-off expertise:Sound knowledge oflegacy transactions, enabling effective contribution torun-off clean-up activitiesand knowledge bridging across historical processes.
• Escalation handling:Strongproblem-solving skills, with experience managing and resolvingescalationswithin theinsurance industry.
• Adaptability & learning agility:Proactive learner who adapts quickly and performs well in afast-paced, dynamic environment.
• Technical proficiency:Working knowledge ofMicrosoft Office, withadvanced Excel capabilityconsidered essential.
• Ownership & organisation:Aself-starterwho takes initiative independently, with strongplanning and organisational skills.
• Stakeholder communication:Effectiveinterpersonal and presentation skills, able to communicate confidently withsenior managementand bothinternal and external stakeholders.
• Analytical approach & eligibility:Stronganalytical capabilityand structured problem-solving;valid right to work in Singapore is required.

• Candidates should demonstrate strong problem-solving and analytical skills.

Opening up a world of opportunity

www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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