Specialist, Credit Control

HSBC Holdings plc; Singapore; On-site; SGD 90,000 - 125,000; Full time

Job summary

HSBC Life in Singapore seeks a Specialist, Credit Control to manage queries, recoveries, and regulatory reporting for its insurance portfolio. You will coordinate with multiple channel partners and cross‑functional teams to ensure timely, accurate financial operations.

The role requires a strong background in credit control and finance, with legacy/run-off knowledge and advanced Excel skills. A proactive, adaptable attitude and ability to work with senior stakeholders are essential.

Qualifications

• Experience in credit control and/or finance/audit with university degree or equivalent.
• Strong end-to-end credit control knowledge and debt collection outcomes.
• Experience managing multiple distribution channels (Brokers, Agencies, FA, etc).
• Knowledge of legacy and run-off processes in insurance preferred.
• Proactive, adaptable, and able to operate in a fast-paced environment.

Responsibilities

• Account handling: manage queries, recoveries and related correspondence for the assigned portfolio.
• Regulatory reporting: produce MAS debtor ageing reports and calculate provisions for bad debts.
• Operational support: respond to operational queries accurately and within timelines.
• Stakeholder management: communicate with channel partners and coordinate actions across departments.
• Run-off portfolio management: manage facultative reinsurance run-off in Power Apps and reconcile accounts.
• Cash management: review unallocated cash and support accurate allocation.
• Write-off governance: prepare and review write-off workfiles for approvals.
• Process control: review SOPs and provide sign-off when required.
• Management reporting: prepare workfiles for GI team discussions.

Skills

Credit control

Finance

Audit

Channel management

Legacy & run-off

Problem solving

Analytical

Education

University degree

Tools

Microsoft Office

Excel

Power Apps

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

We are currently seeking a high calibre professional to join our team as a Specialist, Credit Control

In this role you will:

• Account handling:Manage queries, recoveries and all related correspondence for the assigned portfolio, including engagement with multiple channel partners.
• Regulatory reporting:Produce MAS debtor ageing reports and calculate provisions for bad and doubtful debts.
• Operational support:Enable efficient business operations and client servicing by responding to operational queries accurately and within agreed timelines.
• Stakeholder management:Maintain regular communication with channel partners and coordinate actions across relevant departments within HSBC Life.
• Payment processing (reinsurance):Raise PRF requisitions and review payment requests, including preparation of manual reinsurance payment vouchers via journals for FinOps to post manually.
• Receipt processing (facultative reinsurance):Review facultative reinsurance receipts and prepare manual journal vouchers for FinOps manual posting.
• Commission oversight:Review commission statement requirements and ensure completeness and accuracy.
• Statement of Account (SOA) management:Manually generate SOAs to monitor outstanding premiums and claims recoveries, using Power Apps for new bills due from reinsurers and supplementing with static SOA data from the legacy system for follow-up.
• Ad hoc support:Handle ad hoc requests from the business and clients as required.
• Run-off portfolio management:Manage the facultative reinsurance run-off portfolio in Power Apps, including reconciliation, account management and follow-up activities.
• Cash management:Review and investigate unallocated cash items to support accurate allocation and reconciliation.
• Write-off governance:Prepare and review write-off workfiles for approval by the Head of GI and CFO.
• Process control:Review Standard Operating Procedures (SOPs) and provide formal sign-off where required.
• Management reporting:Prepare the facultative RI workfile for discussion and review in meetings with the GI team.

To be successful you will need:

• Experience & qualifications: Experience in credit control and/or finance/audit, supported by a university degree or equivalent.
• Credit control & collections capability:Strong understanding of end-to-endcredit control processes, with apositive, change-oriented mindsetand a proven ability to delivereffective debt collection outcomes.
• Channel management:Demonstrated experience managing multiple distribution channels, includingBrokers, Agencies, Agents, Financial Advisers (FA), Banca, andDirect.
• Legacy and run-off expertise:Sound knowledge oflegacy transactions, enabling effective contribution torun-off clean-up activitiesand knowledge bridging across historical processes.
• Escalation handling:Strongproblem-solving skills, with experience managing and resolvingescalationswithin theinsurance industry.
• Adaptability & learning agility:Proactive learner who adapts quickly and performs well in afast-paced, dynamic environment.
• Technical proficiency:Working knowledge ofMicrosoft Office, withadvanced Excel capabilityconsidered essential.
• Ownership & organisation:Aself-starterwho takes initiative independently, with strongplanning and organisational skills.
• Stakeholder communication:Effectiveinterpersonal and presentation skills, able to communicate confidently withsenior managementand bothinternal and external stakeholders.
• Analytical approach & eligibility: Strong analytical capability and structured problem-solving.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.