Specialist, Credit Control

HSBC LIFE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

HSBC Life (Singapore) Pte. Ltd. seeks a Specialist, Credit Control to manage queries, recoveries and related correspondence for the assigned portfolio. You will produce regulatory reports and support operations with timely responses.

You will coordinate with channel partners, review reinsurance payments and monitor SOAs, while ensuring accuracy in commission statements and run-off processes. Experience in credit control and finance is essential.

Qualifications

• Experience in credit control and/or finance/audit, with a university degree or equivalent.

Responsibilities

• Account handling: manage queries, recoveries and related correspondence for the portfolio; engage with channel partners.
• Regulatory reporting: produce MAS debtor ageing reports and calculate provisions for bad debts.
• Operational support: respond to queries accurately within timelines to enable efficient operations.
• Stakeholder management: communicate with channel partners and coordinate across departments.
• Cash management: review unallocated cash items for accurate allocation and reconciliation.
• Run-off portfolio management: manage facultative reinsurance run-off portfolio in Power Apps.

Skills

Credit control

Collections

Channel management

Legacy run-off

Excel expertise

Analytical thinking

Stakeholder comms

Problem solving

Education

University degree or equivalent

Tools

Power Apps

MS Office

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

We are currently seeking a high calibre professional to join our team as aSpecialist, Credit Control

In this role you will:

• Account handling:Manage queries, recoveries and all related correspondence for the assigned portfolio, including engagement with multiple channel partners.
• Regulatory reporting:Produce MAS debtor ageing reports and calculate provisions for bad and doubtful debts.
• Operational support:Enable efficient business operations and client servicing by responding to operational queries accurately and within agreed timelines.
• Stakeholder management:Maintain regular communication with channel partners and coordinate actions across relevant departments within HSBC Life.
• Payment processing (reinsurance):Raise PRF requisitions and review payment requests, including preparation of manual reinsurance payment vouchers via journals for FinOps to post manually.
• Receipt processing (facultative reinsurance):Review facultative reinsurance receipts and prepare manual journal vouchers for FinOps manual posting.
• Commission oversight:Review commission statement requirements and ensure completeness and accuracy.
• Statement of Account (SOA) management:Manually generate SOAs to monitor outstanding premiums and claims recoveries, using Power Apps for new bills due from reinsurers and supplementing with static SOA data from the legacy system for follow-up.
• Ad hoc support:Handle ad hoc requests from the business and clients as required.
• Run-off portfolio management:Manage the facultative reinsurance run-off portfolio in Power Apps, including reconciliation, account management and follow-up activities.
• Cash management:Review and investigate unallocated cash items to support accurate allocation and reconciliation.
• Write-off governance:Prepare and review write-off workfiles for approval by the Head of GI and CFO.
• Process control:Review Standard Operating Procedures (SOPs) and provide formal sign-off where required.
• Management reporting:Prepare the facultative RI workfile for discussion and review in meetings with the GI team.

To be successful you will need:

• Experience & qualifications: Experience in credit control and/or finance/audit, supported by a university degree or equivalent.
• Credit control & collections capability:Strong understanding of end-to-endcredit control processes, with apositive, change-oriented mindsetand a proven ability to delivereffective debt collection outcomes.
• Channel management:Demonstrated experience managing multiple distribution channels, includingBrokers, Agencies, Agents, Financial Advisers (FA), Banca, andDirect.
• Legacy and run-off expertise:Sound knowledge oflegacy transactions, enabling effective contribution torun-off clean-up activitiesand knowledge bridging across historical processes.
• Escalation handling:Strongproblem-solving skills, with experience managing and resolvingescalationswithin theinsurance industry.
• Adaptability & learning agility:Proactive learner who adapts quickly and performs well in afast-paced, dynamic environment.
• Technical proficiency:Working knowledge ofMicrosoft Office, withadvanced Excel capabilityconsidered essential.
• Ownership & organisation:Aself-starterwho takes initiative independently, with strongplanning and organisational skills.
• Stakeholder communication:Effectiveinterpersonal and presentation skills, able to communicate confidently withsenior managementand bothinternal and external stakeholders.
• Analytical approach & eligibility:Strong analytical capability and structured problem-solving.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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