SPA MANAGER

healing space pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

Healing Space Pte. Ltd. is seeking a capable spa operations leader to oversee day-to-day activities, scheduling, and facility management, ensuring smooth operations and compliance with health and safety standards.

You will hire, train, and manage therapists, receptionists, and maintenance staff to maintain high service quality and client satisfaction, while driving profitability through budgeting and strategic marketing initiatives.

Qualifications

• Experience in spa operations management and team supervision.
• Ability to work on public holidays and long hours.
• Strong communication and people skills.

Responsibilities

• Oversee day-to-day spa operations, including scheduling, facility management, and health/safety compliance.
• Hire, train, and manage spa staff to ensure high-quality service.
• Address client needs and resolve issues to maintain satisfaction.
• Develop and manage the spa budget, monitor expenditures, and improve profitability.
• Create and execute marketing strategies to attract and retain clients, including social media and promotions.
• Manage inventory and equipment, order supplies as needed.
• Evaluate service quality and client satisfaction, implement improvements.
• Identify growth opportunities and stay abreast of industry trends and innovations.
• Ensure compliance with health regulations and safety standards.

Skills

Foot reflexology

Massage

Body oil massage

Sports massage

Deep tissue massage

Job description

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements:

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.