SPA MANAGER

heart.spirit.hands pte. ltd.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

heart.spirit.hands pte. ltd. is seeking a Spa Operations Manager to oversee daily spa operations, schedule staff, and ensure health and safety standards. You will lead therapists, receptionists, and maintenance, delivering high-quality service.

This role requires strong budgeting, marketing, and inventory skills, plus excellent communication and leadership to grow client base and profitability while maintaining top hygiene, safety, and customer satisfaction.

Qualifications

• Experience in spa operations and staff management.
• Knowledge of key spa services or massage operations preferred.
• Excellent communication and people skills.

Responsibilities

• Oversee day-to-day spa operations, scheduling, facility management and health and safety compliance.
• Hire, train, and manage spa staff including therapists, receptionists and maintenance.
• Ensure customer satisfaction by addressing client needs and resolving issues.
• Develop and manage the spa budget and profitability plans.
• Create and execute marketing strategies to attract and retain clients.
• Manage inventory and supplies, evaluate service quality and client satisfaction.
• Develop long-term goals and growth opportunities in line with industry trends.
• Ensure compliance with health regulations and hygiene standards.
• Create efficient staff schedules to meet demand.

Skills

Operations

Staff management

Budgeting

Marketing

Inventory management

Safety compliance

Customer service

Communication

Team leadership

Job description

Job Description & Requirements

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements:

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.