Solutions Engineer – AWS & Cisco Contact Centre Solutions

Toku Ltd.; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Toku Ltd. is seeking a Solutions Engineer to drive pre-sales for AWS Connect and Cisco contact centre solutions. You will translate complex cloud tech into customer value, build compelling demos, and collaborate with sales to close opportunities.

The role blends technical depth with strong communication in a fast-growing cloud CX business, open to Singapore-based hybrid work or regional remote arrangements.

Qualifications

• Pre-sales experience in cloud contact centre or related tech.
• Experience with AWS and Cisco contact centre technologies.
• Ability to design solutions and build demos for AWS Connect and Cisco CCaaS.
• Strong customer-facing communication and presentation skills.
• Ability to respond to RFPs/RFIs and discuss technical concepts.

Responsibilities

• Lead pre-sales activities for CCaaS opportunities on AWS Connect and Cisco platforms.
• Design, configure, and deliver product demonstrations and PoCs.
• Respond to RFPs/RFIs and contribute to scope of work docs.
• Collaborate with sales teams to understand business requirements.
• Present technical concepts to both technical and non-technical stakeholders.
• Stay updated on CCaaS, AI-enabled CX, and cloud contact centre trends.

Skills

Pre-sales

AWS

Cisco CCaaS

CCaaS concepts

Customer engagement

Tools

Amazon Connect

Amazon Lex

Contact Lens

Bedrock

WxCC

UCCE/UCCX

Job description

Solutions Engineer – AWS & Cisco Contact Centre Solutions

Delivery

Home » Solutions Engineer – AWS & Cisco Contact Centre Solutions

Solutions Engineer – AWS & Cisco Contact Centre Solutions

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This role sits within the Activeo business unit and focuses on pre-sales solution engineering for cloud contact centre opportunities across AWS and Cisco technologies. You will work closely with sales teams and customers to design solutions, build tailored demos, respond to RFPs, and support technical discussions throughout the sales cycle. The role combines strong technical foundations with customer-facing communication and presentation skills. You will be a great fit for this role if you enjoy translating complex technology into practical customer outcomes and thrive in a fast-moving, high-growth environment.

What you will be doing

Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.

Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle.

Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases.

RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.

Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.

AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.

Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).

Demo customisation and configuration: Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows.

Sales collaboration: Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively.

Customer relationship management: Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process.

Continuous learning and growth: Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends.

We’d love to hear from you if you have

Pre-sales experience: Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments.

Contact centre technologies: Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms.

AWS technologies: Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock.

Cisco technologies: Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technologies is highly desirable.

Customer-facing communication skills: Strong presentation, discovery, and customer engagement skills, with the ability to explain technical concepts clearly and confidently.

Demo and proof-of-concept work: Experience building demos, proof-of-concept environments, or customer solution showcases.

Technical foundations: Good understanding of contact centre architecture, cloud communications, telephony concepts, and customer engagement workflows.

Commercial awareness: Ability to balance technical discussions with commercial awareness and customer business needs during pre-sales engagements.

Industry background: Experience within Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), system integrators, cloud communications providers, or related industries.

Collaboration and autonomy: Ability to work independently on opportunities while collaborating effectively with sales, technical, and customer stakeholders.

Growth mindset: Interest in learning new technologies and expanding into AI-driven customer engagement solutions and modern cloud contact centre platforms.

Location: This role is open to candidates based in Singapore (Hybrid) or other South East Asia country locations, remote, and would require some intermittent business travel to Singapore

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.