Product Operations & Strategy Lead

Toku Ltd.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Toku Ltd. is seeking a Product Operations & Strategy Lead to build the analytical foundations that connect product strategy to measurable business outcomes.

You will work with the Head of Product, Engineering and cross-functional stakeholders to define product metrics, pricing models and operational rhythms driving smarter, faster decisions. This high-impact role blends analytical thinking, commercial acumen and operational excellence to influence investment, roadmap prioritisation and

Qualifications

• 6+ years of experience in Product Operations, Strategy & Operations, Product Analytics or commercially focused Product Management within a B2B SaaS environment.
• Strong quantitative and analytical capability with hands-on SQL, BI tools and spreadsheet modelling.
• Experience building pricing, packaging and commercial models for usage-based or hybrid pricing.
• Practical experience defining product metrics, instrumentation and data-driven recommendations.
• Sufficient technical depth to collaborate with Engineering on instrumentation and data pipelines.
• Strong commercial judgement to evaluate investments and prioritize initiatives.

Responsibilities

• Build product measurement capability across adoption, usage, quality, latency, unit cost and margin with measurable success criteria.
• Partner with Engineering and data teams to define instrumentation, event tracking and data quality standards.
• Develop analytical models for pricing, packaging and commercial decision-making including usage-based billing.
• Establish a goal-setting framework translating product strategy into measurable objectives and roadmap prioritisation.
• Build operating rhythms for intake, prioritisation, release readiness and launch coordination.
• Collaborate with Product, Engineering, Finance and executives to provide analytical insights and recommendations.
• Champion a data-driven culture focused on metrics that influence outcomes.
• Establish Product Operations as a strategic capability within Toku.

Skills

Product Operations

Strategy

Analytics

Pricing

Tools

SQL

BI tools

Excel/Sheets

Job description

Home » Product Operations & Strategy Lead

Product Operations & Strategy Lead

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale.

Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

As our Product Operations & Strategy Lead, you will build the operational and analytical foundations that help Product make smarter, faster and more commercially informed decisions. Working closely with the Head of Product, Engineering and cross-functional stakeholders, you'll establish product measurement, pricing models, strategic planning rhythms and operational processes that connect product strategy to measurable business outcomes. This is a high-impact individual contributor role with significant influence over product investment, roadmap prioritisation and commercial decision-making. You'll thrive in this role if you enjoy combining analytical thinking, commercial acumen and operational excellence to solve complex product challenges.

What you will be doing

Product Measurement & Instrumentation

Build Toku's product measurement capability from the ground up by defining meaningful product metrics across adoption, usage, quality, latency, unit cost and margin, ensuring every major product initiative has measurable success criteria.

Analytics & Data Quality

Partner closely with Engineering and data teams to define instrumentation requirements, event tracking, metric definitions and data quality standards that create trusted, automated product reporting.

Pricing & Commercial Strategy

Develop and maintain the analytical models that support pricing, packaging and commercial decision-making, including usage-based billing logic, AI and connectivity services, unit economics, rate simulations, margin analysis and ongoing pricing calibration.

Product Strategy & Prioritisation

Establish a pragmatic goal-setting framework that translates product strategy into measurable objectives, supporting roadmap prioritisation through impact modelling, investment analysis and evidence-based decision making.

Operational Excellence

Build and continuously improve the operating rhythms that enable Product to scale effectively, including intake and prioritisation processes, release readiness, launch coordination, documentation standards and efficient collaboration across distributed teams.

Cross-functional Collaboration

Work closely with Product, Engineering, Finance and executive stakeholders, providing analytical insight and commercial recommendations that influence pricing, investment and roadmap decisions while recognising that final commercial approval sits with executive leadership.

Continuous Improvement

Champion a data-driven culture where product decisions are supported by measurable evidence, helping the organisation focus on the metrics that genuinely influence outcomes rather than reporting for its own sake.

Ownership

Establish Product Operations as a strategic capability within Toku, creating scalable frameworks that allow Product Managers to spend more time on customer discovery and product delivery.

We'd love to hear from you if you have

Product Operations Experience

6+ years of experience in Product Operations, Strategy & Operations, Product Analytics or commercially focused Product Management within a B2B SaaS environment. Experience building a new function or capability from scratch would be highly advantageous.

Analytical Skills

Strong quantitative and analytical capability, with hands-on experience using SQL, modern Business Intelligence (BI) tools and advanced spreadsheet modelling to develop robust pricing, forecasting and unit economics models.

Commercial Modelling

Experience building pricing, packaging and commercial models, particularly for usage-based or hybrid pricing models (per-seat plus consumption). Experience within communications platforms, infrastructure software or AI products would be a strong advantage.

Product Analytics

Practical experience defining meaningful product metrics, establishing product instrumentation and translating data into actionable business recommendations.

Technical Understanding

Sufficient technical depth to collaborate effectively with Engineering teams on instrumentation, event tracking, data pipelines, metric definitions and data quality.

Strategic Thinking

Strong commercial judgement with the ability to evaluate investment opportunities, prioritise competing initiatives and support strategic decision-making through evidence and financial modelling.

Product Operations

Experience designing lightweight operational processes that improve delivery, launch readiness, documentation and cross-functional collaboration without creating unnecessary overhead.

Communication

Excellent written and verbal communication skills, with confidence presenting recommendations, influencing senior stakeholders and working effectively across distributed, cross-functional teams.

Independence

Comfortable working autonomously in a scaling organisation, managing ambiguity and handling commercially sensitive information with professionalism and discretion.

Location

This role can be based in Singapore - hybrid work model, The Netherlands - hybrid work model, or in wider Europe - remote.

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC's Top 500 High Growth Companies. If you're looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we'd love to hear from you.