Solution Engineer

Samsung SDS Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Samsung SDS Asia Pacific Pte Ltd is seeking an IT infrastructure specialist to manage network administration, QA testing, software installation and maintenance for both on‑premises and cloud environments in Singapore. You will ensure solutions operate reliably, install and configure at sites, and coordinate user acceptance testing and documentation handover.

The role requires strong problem solving, excellent communication, and a customer‑oriented mindset.

Qualifications

• Diploma or Degree in Computer Science or Information System related field is required.
• Server and/or cloud certificate is highly preferred.
• 3–8 years of experience in network administration, QA testing, software installation and maintenance is preferred.
• Knowledge in VM software and system OS (Windows Server, Java, Apache Tomcat, Redhat, Ubuntu, etc.).
• Knowledge in configuration management such as AD, CA, DNS etc.
• Knowledge in databases: MSSQL, MySQL etc.
• Knowledge on Cloud (AWS, Azure, or similar) and on-premises infrastructure deployment.
• Excellent problem solving and analytical thinking; strong communication skills.
• Self-starter, positive attitude and customer oriented; Singaporean.

Responsibilities

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.
• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Document handover items for customers at sites.
• Ensure all delivered solutions are in operation.
• Support and troubleshoot issues related to the delivered solutions, at site or remotely.
• Perform preventative action, monthly patching or upgrade.
• Testing and delivery of Samsung devices.
• Escalate critical issues with HQ Technical Support & R&D and compile VOC.

Skills

Problem solving

Communication skills

Self-starter

Customer oriented

Analytical thinking

Education

Diploma or Degree in Computer Science or Information System related field

Tools

VMware

Windows Server

Java

Apache Tomcat

Red Hat

Ubuntu

Active Directory

CA (Certificate Authority)

DNS

MSSQL

MySQL

AWS

Azure

Job description

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.

During Solutions Delivery Phase:

• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Document handover items for customers at sites.

During Maintenance Phase:

• Ensure all delivered solutions are in operation.
• At site or remote to support and troubleshoot issues related to the delivered solutions.
• At site to perform solutions preventative action, monthly patching or upgrade.
• At site testing and delivery of Samsung devices.
• Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement

• Diploma or Degree in Computer Science or Information System related field
• Server and/or cloud certificate is highly preferred
• 3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred
• Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.)
• Knowledge in the configuration management such as AD, CA, DNS etc
• Knowledge in the use of database: MSSQL, MYSQL etc
• Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment
• Excellent problem solving, and analytical thinking
• Excellent communication skills; able to present technical topics to non technical audience
• Self Starter, positive attitude and customer oriented
• Must be a Singaporean

Preferred Qualification

• Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus
• Programing and software development skill in Java, XML, HTML, Android development are a plus
• Project Management experience and/or certificate
• Experience in designing cloud system environment, able to manage cloud resource with automation
• Ability to take up a new technology and perform development based on client requirement