Solution Engineer

Twilio Inc.

Singapore

Remote

SGD 120,000 - 180,000

Full time

4 days ago

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Benefits offered by this job

Competitive pay

Generous time off

Parental leave

Wellness leave

Healthcare

Retirement plan

Job summary

Twilio Inc. is seeking a Solutions Engineer for the APJ team to design and demonstrate next-generation customer engagement experiences built on Twilio’s platform. This role blends technical mastery with executive relationship-building across APJ.

You will shape conversations, prototype intelligent flows, and translate business intent into scalable architectures, working closely with sellers and customers in a remote, regional context.

Qualifications

Experience with cloud platforms and cpaaS architectures.
Ability to demonstrate AI-powered customer experiences.
Strong public speaking and storytelling abilities.

Responsibilities

Lead client discovery sessions to identify business challenges and goals.
Translate requirements into future-state architecture and roadmaps.
Deliver tailored software demos, POCs, and presentations for varied audiences.
Collaborate with account executives to address technical objections and accelerate deals.

Skills

Cloud computing

cpaaS

Public speaking

Storytelling

Interpersonal skills

Consensus-building

Job description

See yourself at Twilio Join the team as our next Solutions Engineer for our Twilio Communications APJ team.

About The Job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ - design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned.

As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together.

Responsibilities

Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.
Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.
Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives.
Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures.

Qualifications

Required:
Technical Knowledge: Understanding of cloud computing, cPaaS, AI.
Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities.
Curious of technology and willingness to learn new technology

Location

This role will be remotely based in Australia/Singapore/Japan

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer