Solution Architect (.NET)

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ALTROCKS TECH PTE. LTD. in Singapore seeks a seasoned professional to lead service delivery and operations management for mission-critical platforms.

You will oversee incident handling, coordination with engineering, and ensure seamless user support across enterprise systems. The role requires 5-8 years of relevant experience, a strong IT foundation, and ability to navigate multi-vendor environments. Experience with biometric or government projects is an advantage, with focus on reliability and

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or related field.
• 5-8 years of experience in Service Delivery, Operations Management, or Technical Support.
• Experience managing mission-critical systems or large-scale enterprise platforms.
• Experience in application support, troubleshooting, log analysis, user support, and coordination with development or engineering teams for issue resolution.
• Strong experience in incident management, problem management, and customer handling.
• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

Skills

Service Delivery

Operations Management

Technical Support

Incident Management

Problem Management

Biometric Systems

Government Projects

Networking & Cloud

Education

Degree in Information Technology, Computer Science, Engineering, or related field.

Job description

• Degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 5-8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
• Experience managing mission-critical systems or large-scale enterprise platforms.
• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
• Strong experience in incident management, problem management, and customer handling.
• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

Preferred Skills

• ITIL knowledge or certification.
• Experience in SLA/KPI management and service governance.
• Experience working with multi-vendor environments and government customers.
• Leadership experience managing support engineers or operational teams.
• Biometric system experience will be an added advantage.