Soft Service Supervisor

JLL; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

JLL Singapore is seeking a Soft Service Supervisor to oversee multiple soft services—transportation, cafeteria, waste management, landscaping—and coordinate vendors to deliver reliable performance. You will work closely with operations and clients to embed exceptional service across all site services and ensure a first-rate experience at every touchpoint.

Daily duties include planning preventive and corrective maintenance, coordinating service providers, conducting site inspections, and ensuring

Qualifications

• Minimum 3–5 years of Soft Services/Housekeeping experience, with at least 2 years in a supervisory role within GMP-regulated environments.
• Strong knowledge of cGMP, ALCOA+ data integrity, SOPs, CAPA and QMS processes.
• Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation.

Responsibilities

• Plan and schedule preventive and corrective maintenance activities for GMP facility space.
• Coordinate with service providers for Transportation, Cafeteria, Waste Management, Landscaping, and related upkeep.
• Perform routine site inspections to ensure safety, compliance, and good condition of offices and infrastructure.
• Submit safety and quality observations and escalate deficiencies as needed.
• Draft and revise GMP service plant SOPs and work instructions; ensure timely completion of vendor contracts and renewals.
• Provide training for vendors on data integrity and GMP practices; handle employee facility requests and inquiries.
• Maintain incident reports and participate in emergency response; support audits and regulatory documentation.

Skills

GMP compliance

ALCOA+ data integrity

SOPs & CAPA

QMS processes

Cleanroom protocols

Contamination control

Leadership

Stakeholder management

Cross-functional communication

Education

Facilities Management degree/certification

WSH certification

Job description

What this job involves:

Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, Landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.

What this job involves:

Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.

What your day-to-day will look like:

• Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
• Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, handyman duties, supported by Hard Services Supervisor for engineering related works with deeper complexities .
• Performs routine site inspections daily to ensure all office space and infrastructure in good condition and that work complies with all declared safety risk assessment and method statements.
• Performs good safe submissions by reporting safety and quality observations. Target 6 submissions per month.
• To ensure timely renewal of maintenance and/or service contracts with vendors.
• To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
• To ensure timely draft revision of GMP services plant SOP, Work instructions (if necessary).
• To carry out training for vendors, such as Data integrity training and Good Manufacturing Practices training sessions.
• Assists request/complains by employees on facilities need
• Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
• Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
• Responsible for handling incoming and outgoing calls including distribution of any messages.
• Receive, inform and guide visitors including co-ordination with client employees.
• Provide assistance in general administrative activities and any other duties
• Participate as a team member in responses to emergency situations for facilities matters
• Directing first-line complaints in regards to soft services to Facilities Management team
• Ensure compliance with all governmental regulations on behalf of the client.
• File all related service reports in their respective folders
• Prepare monthly management reports.
• Attend Weekly GAD/ Site Lead update Meeting to update all current site activities
• Ensure effective completion of all incident reports including investigations using RCA methodology.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Manage end user expectations and requirement.
• Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
• Provide assistance to users as and when required.

Required Qualifications:

• Diploma/Degree in Facilities Management, Hospitality, Business Administration, Engineering, Life Sciences, Chemistry, or related field. Relevant certifications in Facilities Management, Cleaning Operations, and Workplace Safety & Health (WSH) preferred.
• Minimum 3–5 years of Soft Services/Housekeeping experience, including at least 2 years in a supervisory role within GMP-regulated pharmaceutical, biologics, medical device, or API manufacturing environments. Experience with IFM service providers and managing SLAs/KPIs preferred.
• Strong knowledge of cGMP compliance, ALCOA+ data integrity principles, SOPs, CAPA, QMS processes, cleanroom protocols, and contamination control practices.
• Hands-on experience in pharmaceutical sanitisation, chemical handling, GMP waste management, pest control oversight, and operation within hazardous/controlled environments.
• Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation and records.
• Strong leadership, team training, stakeholder management, and cross-functional communication skills with QA, Production, and EHS teams.