Social Worker (SRSF Programme)

NEW HOPE COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

New Hope Community Services Limited in Singapore is seeking a dedicated Social Worker to support displaced and disadvantaged residents. You will conduct intake assessments, provide counselling and practical guidance, and help clients access government, community, and private services.

You will work closely with cross-functional teams and partners to be a beacon of hope in the community. Key duties include coordinating referrals, maintaining tenancy and case records, organizing group activities

Qualifications

• Degree in Social Work from an accredited institution.
• Accredited as Registered Social Worker with SASW.
• At least 2 years of relevant working experience in similar sectors.

Responsibilities

• Intake: interview and allocate residents/clients to suitable rooms.
• Referral: link residents/clients to appropriate services (Govt, Community, Private).
• Coordinate and attend case conferences with external agencies.
• Plan and monitor therapeutic group work for target groups.
• Maintain daily tenancy records and prepare reports.

Skills

Communication

Leadership

Adaptability

Collaboration

Case management

Risk assessment

Report writing

Self-motivated

Education

Degree in Social Work

Registered Social Worker SASW

Tools

IT Systems

Microsoft Office Suite

Job description

Job Summary

As a Social Worker at New Hope Community Services Limited, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. Your responsibilities will include conducting intake assessments,providingcounselling and support, andfacilitatingaccess to external resources and services. The Social Worker works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.

Key Responsibilities

Social Work

• Implements activities and interventions as directed by the Senior Social Worker (SSW) or Centre Head, and conduct referral services with the support of Social Work Associates (SWAs).

• Mediates disputes andfacilitatesthe building of positive relationships within the community.

• Provide guidance and support to SWAs.

• Intake: Interview andallocateresidents / clients to suitable rooms based on their profile.

• Referral: Link residents / clients up withappropriate services(Govt, Community, Private, etc.) to support the residents /clients in building stability and self-reliance.

• Record keeping, documentation, and data entry.

• Organise andfacilitatetheSingle Room Shared Facilities (SRSF) Programmeto build Authorised Occupiers’ stability, self-reliance, and social mobility. This is done through community building, empowerment, town hall meetings, residents’ committees, community gardens, life-skills workshops, etc.

• Engage Authorised Occupier(s) in a professional and therapeutic manner to understand the needs and to build rapport with residents / clients, especially those who are vulnerable members.

• Identify, develop, and reviewappropriate interventionstrategies.

• Coordinate and attend case conferences with external agencies.

• Coordinate andmonitordelivery of services with other community agencies.

• Plan andmonitortherapeutic group work for specific individuals or target groups of clients.

• Identifyand engage specific individuals or target groups of residents / clients for relevant group work or programmes / activities.

• Collaborate with community agencies intheplanning and implementation of programmes and activities.

• Provide supervision, guidance, and advice to new Operation Officers or Social Work Associates.

• Maintaindailyrecords, updated tenancies files of residents / clients, and prepare reports for administrative and intervention purposes.

• Manage moderate to significant disputes that may occur between co-living residents.

• Respond to incidents within rental units, such as de-escalating crisis situations and notify the Management / Housing and Development Board (HDB).

Others

• Any other related duties in New Hope CSL as assigned by the Reporting Officer.

Accountability

• Reports to Senior Social Worker and Director of Social Work

Competency Requirements

Core Competencies

• Communication:Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.

• Leadership:Excellent team player with strong leadership and responsibility skills.

• Adaptability:Strong teamplayer who is resourceful, adaptable, and able to perform multitasks under a given timeline.

• Collaboration:Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.

• Understands the principles of engaging and working with vulnerable families and individuals.

• Case management and casework knowledge and skills.

• Risk assessment and risk management.

• Good report writing skills.

• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiencyin IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience

• Degree in Social Work from an accredited institution

• Accredited as Registered Social Worker with SASW

• At least2years of relevant working experience in similar sectors

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You maybe requiredto perform job-relatedtasksother than those specifically presented in this description. This job descriptiondoes not constitutea contract of employment.