Social Work Associate / Home Ownership Associate

South Central Community Family Service Centre; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

South Central Community Family Service Centre is seeking a Social Work Associate / Home Ownership Associate to empower low-income families in public rental housing toward sustainable home ownership. You will collaborate with a Social Worker and partners to support stability in employment, finances, family functioning, and education.

This entry pathway offers hands-on experience in housing and social policy, with mentorship from experienced practitioners and opportunities to grow capabilities

Qualifications

• Diploma in a relevant field is required or considered with relevant experience.
• Strong communication and written skills are essential.
• Ability to empathise and build strong relationships with families.
• Organised and proactive in managing administrative tasks.

Responsibilities

• Serve as first point of contact for families seeking home ownership support.
• Assist with intake assessments and determine readiness for ownership.
• Document case notes and maintain confidential records in FTMS.
• Support outreach, workshops, and collaboration with ecosystem partners.

Skills

Communication

Empathy

Team player

Organised

Education

Diploma in Social Work

Tools

FTMS

Job description

Are you ready to be part of a bold movement to break the cycle of poverty through sustainable home ownership? As a Social Work Associate / Home Ownership Associate under the Home Ownership Vertical at SCC, you will work closely in a team with the Social Worker / Home Ownership Specialist to empower low-income families in public rental housing to not only survive - but thrive. It is a unique opportunity to partner with families who present low to moderate risk but face barriers to achieving long-term stability and home ownership.

In this role, you will support the service delivery under the KeyStart Home Ownership Programme and/or Fresh Start Support Programme. You’ll work collaboratively with families and ecosystem partners (such as ComLink+) to build the families’ stability in key areas: employment, financial resilience, family functioning, and children’s education - culminating in sustainable ownership of a home they can call their own. Your interventions will be holistic and future-focused and help guide families in achieving tangible and lasting progress through leveraging on national programmes like the Fresh Start Housing Scheme, ComLink+ Progress Packages, and KeyStart Home Ownership Programme.

This role is for someone who is deeply passionate about transformation - someone who sees the potential in every family and has the heart, vision, and skills to walk alongside them toward a better future. This is an entry pathway into the social services, offering hands-on experience with families, exposure to housing and social policies, and opportunities to grow in capability under the mentorship of experienced practitioners. You’ll be part of a dynamic team committed to long-term family transformation and social mobility. If you believe that home ownership can be a catalyst for dignity, stability, and hope - this role is your chance to make it a reality for those who want it most.

Job Description:

1. Family Engagement and Support

• Serve as the first point of contact for families seeking support on their home ownership journey, sharing basic programme information and guiding families through the application process.
• Assist with intake assessments, under the guidance of the Social Worker, to determine families’ readiness for home ownership.
• Conduct regular check-ins with families and track progress according to Home Ownership/Case Plans crafted by the Social Worker, building rapport and ensuring continuity of engagement.
• Guide families on simple processes and assist with applications and documentation submission.
• Support in liaising with community partners for follow-ups and coordinating appointments.
• Escalate complex family needs or issues to the Social Worker promptly.

2. Monitoring & Documentation

• Monitor and document families’ progress through case notes, ensuring accurate and confidential records.
• Maintain data using platforms such as the Family Transformation Management System (FTMS).
• Support programme monitoring and evaluation through outcome tracking and timely reporting.

3. Programme & Administrative Support

• Assist in planning and implementing programme activities such as outreach, workshops, or group sessions.
• Support procurement, claims, and other operational processes related to programme activities, including submissions for reporting and compliance.

Job Requirement:

• Candidates with a Diploma in a relevant field (e.g. social work, psychology or counselling) will qualify to be appointed as a Social Work Associate. Candidates with other or no formal qualifications but with relevant experience may also be considered, and will be appointed as a Home Ownership Associate.
• You should be a passionate change-maker who is driven by a deep desire to make a difference in people’s lives. You believe that every family has the potential for transformation, and you are committed to guiding them along that journey.
• You should possess the ability to communicate well, both verbally and in writing, and be able to empathize and allow families to feel empowered and supported, with a commitment to building healthy and strong relationships with the families you serve.
• You should be organised, detail-oriented, and proactive in managing administrative and follow-up tasks.
• You should be a good team player who is able to work collaboratively while taking ownership of assigned tasks.
• You should possess the vision to see families in poverty not only continually survive but work towards thriving by breaking the cycle of poverty.

Note:

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