Social Work Associate / Home Ownership Associate

SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED is seeking a Social Work Associate / Home Ownership Associate to empower low-income families in public rental housing. You will collaborate with the Social Worker and partners to support home ownership pathways, leveraging national schemes and community resources for stability and family development.

The role offers hands-on experience in social services, work with families, and exposure to housing policies under mentorship.

Qualifications

• Diploma in a relevant field (e.g. social work, psychology or counselling) required or equivalent experience.
• Ability to communicate well, both verbally and in writing, and to empower families.
• Organised, detail-oriented and proactive in administrative tasks.
• Good team player with collaborative mindset and ownership of tasks.
• Passion for transforming lives and breaking cycles of poverty.

Responsibilities

• Serve as first point of contact for families seeking home ownership support and guide through applications.
• Assist intake assessments and determine readiness for home ownership.
• Maintain case notes and progress in the Family Transformation Management System (FTMS).
• Support planning and execution of programme activities and liaise with partners.

Skills

Communication skills

Empathy

Team collaboration

Organizational skills

Education

Diploma in Social Work/ Psychology/ Counselling

Tools

FTMS platform

Job description

Are you ready to be part of a bold movement to break the cycle of poverty through sustainable home ownership? As a Social Work Associate / Home Ownership Associate under the Home Ownership Vertical at SCC, you will work closely in a team with the Social Worker / Home Ownership Specialist to empower low-income families in public rental housing to not only survive - but thrive. It is a unique opportunity to partner with families who present low to moderate risk but face barriers to achieving long-term stability and home ownership.

In this role, you will support the service delivery under the KeyStart Home Ownership Programme and/or Fresh Start Support Programme. You'll work collaboratively with families and ecosystem partners (such as ComLink+) to build the families' stability in key areas: employment, financial resilience, family functioning, and children's education - culminating in sustainable ownership of a home they can call their own. Your interventions will be holistic and future-focused and help guide families in achieving tangible and lasting progress through leveraging on national programmes like the Fresh Start Housing Scheme, ComLink+ Progress Packages, and KeyStart Home Ownership Programme.

This role is for someone who is deeply passionate about transformation - someone who sees the potential in every family and has the heart, vision, and skills to walk alongside them toward a better future. This is an entry pathway into the social services, offering hands‑on experience with families, exposure to housing and social policies, and opportunities to grow in capability under the mentorship of experienced practitioners. You'll be part of a dynamic team committed to long‑term family transformation and social mobility. If you believe that home ownership can be a catalyst for dignity, stability, and hope - this role is your chance to make it a reality for those who want it most.

Job Description:

1. Family Engagement and Support
   • Serve as the first point of contact for families seeking support on their home ownership journey, sharing basic programme information and guiding families through the application process.
   • Assist with intake assessments, under the guidance of the Social Worker, to determine families' readiness for home ownership.
   • Conduct regular check-ins with families and track progress according to Home Ownership/Case Plans crafted by the Social Worker, building rapport and ensuring continuity of engagement.
   • Guide families on simple processes and assist with applications and documentation submission.
   • Support in liaising with community partners for follow‑ups and coordinating appointments.
   • Escalate complex family needs or issues to the Social Worker promptly.
2. Monitoring & Documentation
   • Monitor and document families' progress through case notes, ensuring accurate and confidential records.
   • Maintain data using platforms such as the Family Transformation Management System (FTMS).
   • Support programme monitoring and evaluation through outcome tracking and timely reporting.
3. Programme & Administrative Support
   • Assist in planning and implementing programme activities such as outreach, workshops, or group sessions.
   • Support procurement, claims, and other operational processes related to programme activities, including submissions for reporting and compliance.

Job Requirement:

• Candidates with a Diploma in a relevant field (e.g. social work, psychology or counselling) will qualify to be appointed as a Social Work Associate. Candidates with other or no formal qualifications but with relevant experience may also be considered, and will be appointed as a Home Ownership Associate.
• You should be a passionate change‑maker who is driven by a deep desire to make a difference in people's lives. You believe that every family has the potential for transformation, and you are committed to guiding them along that journey.
• You should possess the ability to communicate well, both verbally and in writing, and be able to empathise and allow families to feel empowered and supported, with a commitment to building healthy and strong relationships with the families you serve.
• You should be organised, detail‑oriented, and proactive in managing administrative and follow‑up tasks.
• You should be a good team player who is able to work collaboratively while taking ownership of assigned tasks.
• You should possess the vision to see families in poverty not only continually survive but work towards thriving by breaking the cycle of poverty.

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