Social Work Associate (GH)

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,500; Full time

Job summary

The Salvation Army Gracehaven in Singapore is seeking a Social Work Associate to support daily administration for the Residential Services and collaborate with the Social Work and Programme teams to care for children and youth at risk. You will assist Assistant Director, Residential, with data collation and reporting to stakeholders, while ensuring records are accurate and up-to-date.

The role requires a Diploma in Social Services and relevant experience, with a 44-hour work week at Gracehaven

Qualifications

• Diploma in Social Services preferred.
• Relevant experience in Social Services is an advantage.
• Proficiency in data entry and document management.
• Strong interpersonal and organisational skills.
• Customer service-oriented approach.

Responsibilities

• Coordinate and support administrative tasks for quarterly audits, licensing inspections and required reports.
• Support Social Workers in house visits and client follow-ups.
• Attend meetings, take minutes and provide admin support for management.
• Ensure residents' data and records are kept up-to-date in a timely manner.
• Assist in organising appointments and resources for clients and families.

Skills

Social Services experience

Microsoft 365

Interpersonal skills

Organisational skills

Data entry & documentation

Administrative support

Customer service

1–2 years experience

Education

Diploma in Social Services

Tools

Microsoft 365

Job description

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

About Us

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.
The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision.
We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and activities specially designed to cater to the wellbeing of each individual person. At Gracehaven, a team of professionally trained social workers work towards building holistic and individualized care plans that are tailored to meet each person's needs.

About the job

As a Social Work Associate, you will be next-in-line to coordinate and support in general administration for the daily business of the Residential Services. You shall work hand-in-hand with the Residential, Programme and Social Work teams to care for children and youth at risk. You will be supporting Assistant Director, Residential in various collation and report submissions for various stakeholders / agencies.

Job Description

1) ADMINISTRATION:

1.1 Coordinate and support in Quarterly Audit checks by MSF, Annual Muster Audit inspection and Licensing Inspections.

1.2 Assist in the preparation of all statistics, information and reports as required by The Salvation Army and government and ensure that they are collated accurately and submitted timely to designated authorities.

1.3 Provide support in general administration, e.g: creating/updating/filing of resident's documents in main files and by adhering to Personal Data Protection Act policies, etc.

1.4 To maintain the archives of resident's files and data.

1.5 To attend to any enquiries with appropriate customer service etiquettes.

1.6 Participate in meetings, record minutes and minor admin support to management team.

1.7 Preparation of meeting room(s) for meetings / case conferences as and when required in support for management team.

1.8 To support Social Workers that all clients' outstanding medical bills are settled before SW does case closure for respective discharge cases.

2) SOCIAL WORK:

2.1 Support Social Workers in house visits, supervise assess either phone or physical visits between residents and parents/caregivers.

2.2 Contact clients and follow up on aftercare light touch.

2.3 Advise clients and their families on general resources available.

2.4 Support to arrange appointments with clients.

2.5 Ensure Social Workers recordkeeping and residents' data is up-to-date in a timely manner.

3) OTHER DUTIES:

3.1 To participate in trainings for self-development and professional growth and to constantly work towards servicing the interest and the needs of our residents better.

3.2 Stand in for Care Staffs to take care of residents in case of emergency or staff meetings/ training.

3.3 Stand in for Care Staffs / Social Workers to bring residents for any resident-related appointment (Eg: sending/fetching residents to/from school, medical appointments etc).

3.4 Stand in for Programmes Dept when extra support might be needed.

3.5 Undertake any other duties as and when required and in consistent with the position.

QUALIFICATIONS

Diploma from a recognised institution, Diploma in Social Services preferred.

Job Requirements

• Relevant experience in Social Services, will be an added advantage
• Proficient in Microsoft 365, with an eye for details
• Good interpersonal, communication and organisational skills
• Proficiency in data entry and document management
• Ability to provide administrative support effectively
• Customer service-oriented approach
• Min 1-2 years of relevant working experience.

OTHER INFORMATION

Working Hours

44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10.00am to 7.00pm - Monday to Friday (1 hour lunch break).

The program is a 24/7 community care service, hence flexibility in work arrangement is expected.

Work Location

The Salvation Army

Gracehaven Children's Home

3 Lorong Napiri Singapore 547528

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

1. a) the processing of this employment application;
2. b) the administration of the employment with TSA; and
3. c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore