Site Services Specialist I

ICON Clinical Research; Singapore; Hybrid; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

Life insurance

Employee assistance programme

Job summary

ICON Clinical Research in Singapore is hiring a Site Services Specialist I to support clinical trial sites through logistics, issue resolution, and resource coordination. The role combines on-site Loyang office work with work-from-home flexibility, requiring collaboration with cross-functional teams to ensure trials run smoothly.

The ideal candidate has a life sciences-related degree, experience in site management or clinical operations, and strong English and Chinese communication skills.

Qualifications

• Singapore Citizen or Permanent Resident
• Bachelor's degree in life sciences, healthcare administration, or clinical research
• Experience in site management or clinical operations is preferred
• Fluent in English and Chinese (Read, Write and Speak)
• Strong problem-solving and organizational skills
• Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus
• Excellent communication and interpersonal skills

Responsibilities

• Provide logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies
• Assist in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols
• Collaborate with cross-functional ICON teams to ensure seamless communication between trial sites and ICON teams
• Track site performance metrics and provide reports to support study timelines and goals
• Ensure compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities

Skills

English & Chinese

Problem solving

Organizational skills

Communication

Education

Bachelor's degree in life sciences

Job description

Site Services Specialist I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Site Services Specialist I at ICON, you will support clinical trial sites by managing logistics, resolving site-related issues, and ensure that sites are equipped with the necessary resources to conduct trials effectively.

• Location: Singapore Loyang office 60% and home 40%
• Working hours

- 8:00 am to 5:00 pm Monday to Friday

- No shifts

- Occasional Saturdays and Public Holidays may be needed,

depending on operational needs.

What You Will Do:

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include:

• Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.

• Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.

• Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.

• Tracking site performance metrics and providing reports to support study timelines and goals.

• Ensuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Singapore Citizen or Permanent Resident

• Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.

• Experience in site management, clinical operations, or a related field is preferred.

• Fluent in English and Chinese (Read, Write and Speak)

• Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.

• Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus.

• Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.

#LI-DP1

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)