Site Reliability Engineer — Incident Commander & Resilience

LPS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

LPS in Singapore seeks a Site Reliability Engineer to own reliability, availability, and performance of enterprise systems in a Day 2 managed services environment. You will lead governance across changes, patches, incidents, and capacity planning to ensure SLA commitments.

As a centralised reliability function, you will work with Application Engineers and Vendors to drive automation, observability, and proactive improvements, maintaining a stable production environment and robust runbooks.

Qualifications

• Experience in SRE, DevOps, or production operations in enterprise environments.
• Strong understanding of cloud platforms (preferably AWS).
• Experience with monitoring and observability tools.
• Strong troubleshooting capability across application and infrastructure layers.
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes (incident, problem, change management).

Responsibilities

• Own end-to-end service reliability, including availability, performance, and system stability.
• Define and track reliability metrics (uptime, latency, error rates).
• Ensure SLA compliance through proactive monitoring and governance.
• Establish service health indicators and early warning mechanisms.
• Design and implement monitoring, logging, and alerting frameworks across layers.
• Lead major incident management (P1/P2) as incident commander.
• Perform RCA across application, infrastructure, and vendor domains.
• Coordinate with engineers and vendors for issue resolution.
• Drive preventive and corrective actions to reduce incident recurrence.
• Assess operational risks with changes, releases, and patches.
• Govern Go/No-Go decisions and support rollback planning.

Skills

Site Reliability Engineering

DevOps

Cloud platforms (AWS)

Monitoring & observability

Incident management

ITIL knowledge

Tools

Monitoring tools

Logging frameworks

Job description

LPS in Singapore seeks a Site Reliability Engineer to own reliability, availability, and performance of enterprise systems in a Day 2 managed services environment. You will lead governance across changes, patches, incidents, and capacity planning to ensure SLA commitments.

As a centralised reliability function, you will work with Application Engineers and Vendors to drive automation, observability, and proactive improvements, maintaining a stable production environment and robust runbooks.