SIM Card Operations Manager

Axon Networks; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Pension Scheme

Flexi time

Hybrid work

Job summary

AXON Networks, headquartered in Irvine with Asia HQ in Singapore, is seeking a SIM Card Operations Manager to scale SIM lifecycle operations and integrations within AXON Mobility. The role focuses on inventory, profile development, BAP testing, and vendor management to support platform workflows.

The position is hybrid in Singapore, with global travel and hands-on responsibility for delivering operational maturity and scalable processes across internal and external teams.

Qualifications

• 3–5 years of SIM operations, mobile technology, OSS/BSS, or technical operations.

Responsibilities

• Own SIM inventory operations: manage documentation, tracking, lifecycle readiness, and controls.
• Lead SIM profile development: coordinate profile creation with internal teams and vendors.
• Manage BAP testing: oversee testing for new SKUs and approve BAPs within requirements.
• Drive platform integration: support integration of SIM management tools into AXON Mobility.
• Lead technology evaluation: run proofs of concept for SIM-related technologies and improvements.
• Manage strategic vendors: oversee relationships with Valid, Thales, and others.
• Own SIM profile lifecycle management: ordering, OTA, termination, end-of-life and replacement activities.
• Improve operational maturity: recommend process, tooling, and vendor improvements.

Skills

SIM operations

BAP testing

SKU readiness

Mobile telecom

OSS/BSS integration

Vendor management

Process design

Technical communication

Education

Bachelor's degree in Computer Science

Master's degree preferred

Tools

CMP/BSS platforms

OTA platforms

Job description

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

AXON Networks is seeking a SIM Card Operations Manager (OSS) to strengthen the operational, technical, and vendor management processes that support SIM card production, SIM profile development, SIM inventory, and SIM management platform integration.

This role sits within the Mobility organization and will help scale a business-critical area of the platform. SIM card management is a major value driver for AXON Mobility, with a significant portion of business value tied directly to effective SIM lifecycle management.

This is a functional management role with no direct reports. The successful candidate will bring structure, technical depth, and disciplined execution to SIM operations so there can a focus on broader strategic priorities while the organization improves operational readiness, lifecycle control, and vendor delivery.

What You’ll Do

• Own SIM inventory operations: Manage SIM card inventory documentation, tracking, lifecycle readiness, and operational controls.

• Lead SIM profile development: Coordinate SIM profile creation and updates with internal teams and external vendors.

• Manage BAP testing: Oversee BAP testing for new SKUs and approve or decline new BAPs within established operating requirements.

• Drive platform integration: Support integration of SIM management tools into the AXON Mobility platform and related operational workflows.

• Lead technology evaluation: Run proofs of concept for SIM-related technologies, market solutions, and operational improvements.

• Manage strategic vendors: Own day-to-day vendor relationships with Valid, Thales, and other partners involved in SIM production, profiles, and lifecycle operations.

• Own SIM profile lifecycle management: Manage ordering, maintenance, OTA strategy, termination, end-of-life planning, and replacement activities for SIM profiles.

• Improve operational maturity: Maintain awareness of relevant market solutions and recommend process, tooling, and vendor improvements where appropriate.

Desired Expertise

Candidates with demonstrated proficiency in the following areas will be highly preferred:

• SIM card operations: Inventory management, profile development, production coordination, and SIM lifecycle governance.

• BAP and SKU readiness: Testing processes for new SKUs, BAP approval workflows, and operational release readiness.

• Mobile telecom technologies: SIM/eSIM concepts, OTA platforms, mobile core network concepts, and related telecommunications operations.

• OSS/BSS and platform integration: Integration of SIM management tools with CMP, BSS, OSS, and mobility platform workflows.

• Vendor management: Hands-on coordination with SIM vendors such as Valid and Thales, including technical delivery, issue resolution, and production planning.

• Operational process design: Documentation, controls, lifecycle tracking, and scalable routines for technical operations teams.

What You Bring

• Bachelor's degree in Computer Science or a related technical field.

• 3-5 years of experience in SIM operations, mobile technology, telecommunications, OSS/BSS, or technical operations.

• Experience with SIM card inventory management, SIM profile development, BAP testing, and SIM management tools.

• Ability to manage external vendor relationships and coordinate delivery across internal and external stakeholders.

• Strong technical communication skills with the ability to translate operational needs into clear requirements and execution plans.

• Working knowledge of mobile telecom or core network environments; direct experience with SIM vendors, OTA platforms, CMP/BSS platforms, or related mobile network technologies is preferred.

• Master's degree in Computer Science or a related technical discipline is preferred.

Physical Requirements

• Ability to travel globally.

• A valid passport without restrictions.

• Sitting and using a computer for extended periods of time.

• Ability to participate in remote and in-person meetings as business needs require.

Benefits

• Competitive remuneration package
• Health insurance
• Pension Scheme
• Flexi time, hybrid work
• Friendly office environment (pool table, darts board and gaming corner)
• Daily catered lunch, sodas, coffee, snacks, etc.

Join AXON Networks!

At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment.