Shield Claims Assessor - Precise, Customer-Focused

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

AMBITION GROUP SINGAPORE PTE. LTD. is seeking a claims associate to review, assess and approve Shield claims within set turnaround times while ensuring policy and regulatory compliance.

The role involves investigating claims, liaising with hospitals for clarifications and documentation, and delivering professional customer service handling enquiries and complaints. You will collaborate with internal and external stakeholders to ensure efficient and accurate claims processing, and undertake

Formación

• Diploma in a related discipline.
• Minimum 3 years of relevant experience.
• Available to start immediately or on short notice.

Responsabilidades

• Review, assess and approve Shield claims within service turnaround times, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Conduct claims investigations, manage service recovery cases and address claims-related enquiries.
• Liaise with hospitals and clinics to obtain medical clarifications and supporting documentation.
• Provide quality customer service by responding to enquiries and resolving customer complaints professionally.
• Collaborate with internal and external stakeholders to ensure efficient and accurate claims processing.
• Adhoc tasks and projects as assigned

Conocimientos

Claims processing

Customer service

Investigations

Stakeholder mgmt

Educación

Diploma

Descripción del empleo

AMBITION GROUP SINGAPORE PTE. LTD. is seeking a claims associate to review, assess and approve Shield claims within set turnaround times while ensuring policy and regulatory compliance.

The role involves investigating claims, liaising with hospitals for clarifications and documentation, and delivering professional customer service handling enquiries and complaints. You will collaborate with internal and external stakeholders to ensure efficient and accurate claims processing, and undertake