Services Manager - Contract Performance Mgmt

GE Vernova; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

GE Vernova is seeking a Services Manager – Contract Performance Management to oversee execution and performance of service contracts at customer sites. You will serve as the primary interface with customers and project teams, ensuring safety, timeliness and compliance with technical, financial and commercial requirements.

Responsibilities include managing contract-performance activities, monitoring metrics, resolving issues, and guiding cross-functional teams to optimize delivery.

Qualifications

• Bachelor’s degree in Engineering, Business, Project Management or related field.
• Significant experience in services, contract performance management or project management.
• Experience managing customer-facing service contracts, including negotiations and performance monitoring.
• Strong understanding of financial, commercial, operational and technical aspects of contract execution.
• Proven ability to manage complex customer and stakeholder relationships.

Responsibilities

• Manage all contract-performance activities for assigned service contracts and customer sites.
• Liaise between the customer and the project team to exchange information and updates.
• Ensure contractual obligations, service requirements, operational commitments and performance specifications are fulfilled.
• Monitor the financial, commercial, technical and operational performance of assigned contracts.
• Identify and resolve contractual, operational and customer-related issues with progress updates.
• Manage contract changes, variations and claims, including supporting negotiations.
• Work with internal functions and customer stakeholders to develop practical solutions.
• Review information from multiple sources and make well-informed recommendations.
• Interpret business challenges and propose best practices to improve delivery.
• Stay informed of industry developments that may affect performance or requirements.
• Lead cross-functional teams or projects with moderate risk or complexity.
• Communicate complex matters clearly and influence stakeholders toward solutions.
• Provide guidance and support to team members as needed.

Skills

Communication skills

Stakeholder management

Leadership

Problem solving

Project leadership

Planning & documentation

Negotiation skills

Independent work

Industry knowledge - power/energy

Education

Bachelor’s degree in Engineering, Business, Project Management or related discipline

Job description

Job Description Summary

The Services Manager – Contract Performance Management is responsible for managing the execution and performance of assigned service contracts, typically associated with a customer site.

The role serves as the primary interface between the customer and the project team, ensuring that contractual commitments are delivered safely, on time and in accordance with the agreed technical, operational, financial and commercial requirements. The position requires strong operational judgement, stakeholder management and problem-solving skills to ensure customer satisfaction and achieve business objectives.

Job Description

Roles and Responsibilities

• Manage all contract-performance activities associated with assigned service contracts and customer sites.

• Serve as the primary liaison between the customer and the project team, ensuring the effective and timely exchange of information, requests and project updates.

• Ensure contractual obligations, service requirements, operational commitments and performance specifications are fulfilled.

• Monitor the financial, commercial, technical and operational performance of assigned contracts.

• Identify and resolve contractual, operational and customer-related issues promptly, keeping relevant stakeholders informed of progress and outcomes.

• Manage contract changes, variations and claims, including supporting proposal negotiations and contract-administration activities.

• Work closely with internal functions and customer stakeholders to develop practical solutions to complex operational, technical or commercial issues.

• Review information from multiple internal and external sources, assess its accuracy and make well-informed recommendations and decisions.

• Interpret internal and external business challenges and recommend best practices to improve products, processes and service delivery.

• Stay informed of relevant industry developments and market trends that may affect contract performance or customer requirements.

• Lead cross-functional teams or projects with moderate levels of risk, resource requirements or complexity.

• Communicate complex or sensitive matters clearly and influence stakeholders to consider alternative solutions or courses of action.

• Provide guidance and support to team members and other contract-management personnel when required.

Required Qualifications

• Bachelor’s degree in Engineering, Business, Project Management or a related discipline from a recognised university or institution, or an equivalent combination of education and relevant professional experience.

• Significant relevant experience in services, contract performance management, project management or a related function.

• Demonstrated experience managing customer-facing service contracts, including contract administration, negotiations and performance monitoring.

• Strong understanding of the financial, commercial, operational and technical aspects of contract execution.

• Proven ability to manage complex customer and stakeholder relationships.

Desired Characteristics

• Strong written and verbal communication skills.

• Strong interpersonal, stakeholder-management and leadership capabilities.

• Demonstrated ability to analyse complex issues and develop effective solutions.

• Experience leading programmes, projects or cross-functional teams.

• Strong planning, documentation and execution skills.

• Established project-management capabilities.

• Strong commercial awareness and negotiation skills.

• Ability to work independently, exercise sound judgement and manage multiple priorities in a dynamic environment.

• Experience in the power-generation, energy or industrial-services sector would be advantageous.

Additional Information

Relocation Assistance Provided: No