ServiceNow Techno-Functional Analyst — Lead Enterprise Solutions

EY; Singapore; On-site; SGD 70,000 - 95,000; Full time

Benefits offered by this job

Continuous learning

Transformative leadership

Inclusive culture

Job summary

A multinational professional services firm in Singapore is seeking an experienced ServiceNow Techno-Functional Analyst. This role involves leading the design and delivery of high-impact ServiceNow solutions while engaging with senior stakeholders to align technology with strategic IT objectives. You will need 6–10 years of experience in ServiceNow, strong ITSM knowledge, and the ability to translate business requirements into solutions. Join a firm that empowers you in a diverse culture and offers growth opportunities.

Qualifications

• 6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
• Strong experience with ITSM processes and modules.
• Proven ability to gather business requirements and translate them into functional specifications.

Responsibilities

• Engage with senior business stakeholders to understand strategic goals.
• Lead end-to-end design and configuration of ServiceNow modules.
• Oversee the integration of ServiceNow with other enterprise tools.

Skills

ServiceNow experience

ITSM processes knowledge

JavaScript proficiency

Communication skills

Agile/Scrum experience

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

ServiceNow

REST/SOAP APIs

Job description

A multinational professional services firm in Singapore is seeking an experienced ServiceNow Techno-Functional Analyst. This role involves leading the design and delivery of high-impact ServiceNow solutions while engaging with senior stakeholders to align technology with strategic IT objectives. You will need 6–10 years of experience in ServiceNow, strong ITSM knowledge, and the ability to translate business requirements into solutions. Join a firm that empowers you in a diverse culture and offers growth opportunities.