ServiceNow Low-Code Engineer: Case Management & AI

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JOBSTER PRIVATE LTD. is seeking a Low-code Engineer to configure ServiceNow for a SaaS CRM platform focused on case management and customer service. The role involves developing workflows, validating functionality, and testing AI-assisted capabilities in collaboration with business analysts and project managers.

The candidate will also document configurations, assess integration needs and prepare technical guides to ensure operational readiness beyond the POC.

Qualifications

• Degree or diploma in Information Technology, Computer Science, Software Engineering or a related discipline.
• Relevant experience in application development, low-code development, workflow automation, system configuration or enterprise platform implementation.
• Hands-on experience with ServiceNow development or configuration would be strongly preferred.
• Familiarity with ServiceNow capabilities such as case management, workflow automation, business rules, forms, approvals, access controls and reporting.

Responsibilities

• Configure ServiceNow modules, forms, fields, business rules, workflows and other platform components to support POC requirements.
• Develop and configure end-to-end case management workflows covering case creation, customer interaction logging, assignment, triaging, routing, escalation, resolution and closure.
• Configure role-based access, task assignments, approval processes, supervisor vetting and collaboration workflows where required.
• Implement workflow automation to improve case handling efficiency and reduce manual processing.
• Work with business analysts to translate business requirements and process flows into technical configurations and functional solutions.
• Configure, evaluate and document AI-assisted functions relevant to the POC, including AI-enabled capabilities and trend/sentiment analytics.

Skills

ServiceNow development

Low-code development

Workflow automation

System configuration

Education

Degree or diploma in IT/CS/Software Engineering

Tools

ServiceNow

Job description

JOBSTER PRIVATE LTD. is seeking a Low-code Engineer to configure ServiceNow for a SaaS CRM platform focused on case management and customer service. The role involves developing workflows, validating functionality, and testing AI-assisted capabilities in collaboration with business analysts and project managers.

The candidate will also document configurations, assess integration needs and prepare technical guides to ensure operational readiness beyond the POC.