ServiceNow Developer (ArcGIS)

Accenture Southeast Asia; Singapore; On-site; SGD 65,000 - 110,000; Full time

Job summary

Accenture is seeking a GIS & ServiceNow Field Service Management Analyst to design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

The role involves configuring FSM capabilities, developing geospatial solutions with ESRI ArcGIS, and building interactive maps

Qualifications

• 2–4 years of experience in GIS, web mapping, or enterprise platform implementation.
• Hands-on experience with ESRI ArcGIS and web-mapping tools.
• Working knowledge of ServiceNow Field Service Management (FSM).

Responsibilities

• Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking.
• Design and implement geospatial solutions using ESRI ArcGIS to visualize and manage location-based data.
• Develop and customize interactive web-based maps using Leaflet.js and JavaScript.
• Integrate GIS data and services with ServiceNow and other enterprise platforms.
• Translate business and operational requirements into functional and technical specifications.
• Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components.
• Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery.

Skills

GIS

Web mapping

Analytical thinking

Communication skills

Team collaboration

Problem solving

Adaptability

Tools

ESRI ArcGIS

ArcGIS Online

ArcGIS Server

Leaflet.js

JavaScript

ServiceNow FSM

APIs

Job description

About The Role

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

About The Role

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

Key Responsibilities

• Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking
• Design and implement geospatial solutions using ESRI ArcGIS to visualize and manage location-based data
• Develop and customize interactive web-based maps using Leaflet.js and JavaScript
• Integrate GIS data and services with ServiceNow and other enterprise platforms
• Translate business and operational requirements into functional and technical specifications
• Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components
• Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery
• 2–4 years of experience in GIS, web mapping, or enterprise platform implementation
• Hands‑over experience with ESRI ArcGIS (ArcGIS Online, ArcGIS Server, or related tools)
• Working knowledge of Leaflet.js and JavaScript-based web mapping development
• Experience configuring or supporting ServiceNow Field Service Management (FSM)
• Understanding of system integrations, APIs, and data flows
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively in a collaborative, fast-paced environment
• Beginner proficiency in cartographic design.
• Beginner proficiency in database management.