ServiceNow Business analyst

Tap Growth ai; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Tap Growth ai in Singapore is seeking a ServiceNow Business Analyst to join our team in Singapore. The ideal candidate has 5+ years of experience analyzing requirements, driving process improvements, and supporting ServiceNow implementations.

You will bridge IT and business stakeholders, gather requirements, translate them into user stories, and help with testing, training, and deployment in an office-based environment.

Qualifications

• Minimum 5 years as a Business Analyst on ServiceNow projects.
• Strong ITSM process and workflow understanding.
• Excellent communication and stakeholder management.
• Experience translating business needs into technical solutions.
• Analytical mindset with attention to detail.

Responsabilités

• Gather and analyze business requirements for ServiceNow solutions.
• Translate requirements into functional specs and user stories.
• Collaborate with stakeholders, developers, and project managers.
• Support testing, training, and deployment activities.
• Identify opportunities for process optimization using ServiceNow.
• Provide recommendations based on industry best practices.

Connaissances

5+ years BA experience

ITSM knowledge

Communication skills

Stakeholder management

Requirements gathering

Outils

ServiceNow

Description du poste

We're Hiring: ServiceNow Business Analyst!

We are seeking a skilled and detail-oriented ServiceNow Business Analyst to join our team in Singapore. The ideal candidate will have at least 5 years of experience analyzing business requirements, driving process improvements, and supporting ServiceNow implementations. You will play a key role in bridging the gap between IT and business stakeholders to deliver effective solutions.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: ServiceNow Business Analyst

What You'll Do:

• Gather and analyze business requirements for ServiceNow solutions
• Translate requirements into functional specifications and user stories
• Collaborate with stakeholders, developers, and project managers
• Support testing, training, and deployment activities
• Identify opportunities for process optimization using ServiceNow
• Provide recommendations based on industry best practices

What We're Looking For:

• Minimum 5 years of experience as a Business Analyst with ServiceNow projects
• Strong understanding of ITSM processes and workflows
• Excellent communication and stakeholder management skills
• Experience translating business needs into technical solutions
• Analytical mindset with attention to detail