ServiceNow Business Analysis
Goldtech Resources PTE Ltd
14 days+
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Job description
Key Responsibilities
- Gather and document business requirements for ServiceNow ITSM and CSM modules.
- Translate business needs into clear user stories, workflows, and functional specifications.
- Partner with IT teams to configure and enhance ServiceNow solutions.
- Conduct gap analysis and identify opportunities for process improvement.
- Facilitate workshops, UAT sessions, and post-deployment reviews.
- Monitor platform performance and recommend enhancements.
- Stay updated with the latest ServiceNow features and best practices.
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