Service Strategy & Design Lead

Ministry of Defence of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Defence of Singapore seeks a service design professional to improve the experience for pre-enlistees and their parents across CMPB service channels. You will use user research, data, and service design methods to uncover needs and translate insights into practical service strategies and solutions.

Collaborate with stakeholders and cross-agency partners to co-design solutions, monitor service performance, and drive continuous improvement of service delivery in a complex policy

Qualifications

• Education in Business, Sociology, Psychology, or Service Design or related field.
• At least 2 years of relevant experience in user research, usability testing and user-testing methodologies is advantageous.
• Prior experience in designing services, digital or virtual experiences, or websites is advantageous.
• Proficiency in design and collaboration tools such as Figma, Miro and Adobe.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to engage and work effectively with diverse stakeholders to drive outcomes.

Responsibilities

• Conduct user research and apply service design methods to uncover user needs and pain points across CMPB's service channels.
• Develop and translate user insights into practical service strategies and solutions that improve the experience for PEs and their parents.
• Collaborate with stakeholders and cross-agency partners to co-design solutions, align perspectives and drive implementation.
• Monitor service performance and conduct testing to support continuous improvement of service delivery.
• Identify opportunities to push the boundaries of service delivery while balancing user needs with operational and mission objectives.

Skills

User research

Usability testing

Stakeholder management

Analytical thinking

Communication

Education

Business, Sociology, Psychology, or Service Design

Tools

Figma

Miro

Adobe

Job description

The Ministry of Defence of Singapore seeks a service design professional to improve the experience for pre-enlistees and their parents across CMPB service channels. You will use user research, data, and service design methods to uncover needs and translate insights into practical service strategies and solutions.

Collaborate with stakeholders and cross-agency partners to co-design solutions, monitor service performance, and drive continuous improvement of service delivery in a complex policy