Service Project Manager

GE Vernova; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

GE Vernova in Singapore seeks a contract management professional to oversee pre- and post-contract administration, manage risk modeling, and support tender reviews. You will drive profitability and customer satisfaction for assigned contracts, coordinating with service, parts, and field teams to resolve issues.

The role requires advanced experience in services and customer contract management; a Bachelor’s degree or equivalent; strong communication and analytical skills; and the ability to lead

Qualifications

• Advanced experience in Services & Customer Contract Management.
• Bachelor’s degree from an accredited university or college, or equivalent experience.
• Strong oral and written communication skills.

Responsibilities

• Responsible for profitability and customer satisfaction for assigned contracts; provide both service agreement and time-and-material program management.
• Assure timely resolution of customer issues and satisfaction for assigned contracts; interact with cross-functional teams.
• Lead small projects with low risk and resource requirements; explain information and develop team consensus.
• Utilize in-depth knowledge of a technical discipline to execute policy/strategy and improve processes.

Skills

Contract management

Project management

Analytical thinking

Communication skills

Education

Bachelor's degree or higher

Job description

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts ·

• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.