Service Operations Leader - Scale IoT & Fintech Services

styl solutions pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

STYL Solutions in Singapore is seeking an experienced and hands-on Service Team Manager to lead and scale our Singapore service operations. You will initially manage approximately 10 service professionals, with growth as our installed base and project portfolio expand.

The role covers island-wide field servicing, deployments, planning resources and driving performance with data-driven decisions. The ideal candidate has 5+ years of people-management in technical service, plus strong stakeholder

Qualifications

• Minimum 5 years of people-management experience in technical service or similar.
• Technical Diploma or equivalent; Engineering degree advantageous.
• Strong technical troubleshooting and analytical skills.
• Experience with payment systems, POS, IoT or self-service tech is advantageous.
• Experience with large installed bases, multi-site deployments preferred.
• Familiarity with JIRA or similar service/ticket management systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and develop Field Service Technicians, In-house Technicians, ServiceDesk/L1 Support and Team Leads.
• Oversee island-wide field servicing, internal repairs, incident response, manpower deployment, warranty support and project rollouts.
• Plan and optimise resources across BAU, servicing, incidents and new deployments; adjust schedules as needed.
• Own incidents & SLAs, ensuring prompt investigation, communication and resolution.
• Align stakeholders with customers, vendors and internal teams to ensure smooth progress of activities.
• Oversee deployments, ensuring manpower, SOPs and service-readiness for new installations.
• Drive visibility through JIRA by logging activities and monitoring workload, SLA performance, and trends.
• Provide weekly operational updates and monthly management reports.
• Improve SOPs, service processes and troubleshooting practices with cross-team collaboration.
• Manage recruitment, performance management, training and manpower planning as the business grows.
• Use AI and automation to improve planning, incident analysis and productivity.
• Manage operating expenses within approvals and coordinate with Inventory on equipment and spare parts.

Skills

People management

Team leadership

Stakeholder management

Analytical skills

Communication

Problem solving

AI and automation familiarity

Education

Technical Diploma

Engineering Degree

Tools

JIRA

Job description

STYL Solutions in Singapore is seeking an experienced and hands-on Service Team Manager to lead and scale our Singapore service operations. You will initially manage approximately 10 service professionals, with growth as our installed base and project portfolio expand.

The role covers island-wide field servicing, deployments, planning resources and driving performance with data-driven decisions. The ideal candidate has 5+ years of people-management in technical service, plus strong stakeholder