Service Manager / Assistant Service Manager - Building / BMS / Automation

HKM HR Management Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Transport pickup at Admiralty MRT

5-Day Work Week

Bonus up to 3 months

Job summary

HKM HR Management Pte. Ltd. is seeking a experienced Service & Maintenance Manager to oversee maintenance, servicing, and add-on works for building management systems and related facilities.

You will manage planning, site coordination, and supervision, ensuring on-time completion and quality compliance. Requirements include a diploma or engineering degree and at least 5 years of relevant experience in service/maintenance.

Qualifications

• Diploma or Degree in Engineering or a related discipline.
• Minimum 5 years of relevant experience in service, maintenance, or facilities management.
• Experience in Building Management Systems, Security/CCTV or Fire Alarm systems is advantageous.
• Strong leadership and people management skills to supervise engineers, technicians and subcontractors.

Responsibilities

• Oversee and manage maintenance, servicing, and add-on works with customer meetings, site coordination, work planning and supervision.
• Develop and manage maintenance schedules to meet timelines and service standards.
• Review service reports for quotation preparation, invoicing, and follow-up.
• Coordinate engineers and technicians to breakdown calls ensuring timely resolutions.
• Monitor spare parts and equipment procurement to support maintenance needs.
• Supervise subcontractors and ensure compliance with procedures, safety, and quality standards.
• Negotiate with suppliers on pricing and terms to ensure cost-effectiveness.
• Forecast manpower requirements based on workload and upcoming projects.
• Coordinate with project teams on handover, system transition, and post-project maintenance.
• Identify training needs and organise technical and operational training for service staff.

Skills

Leadership

People management

Planning & scheduling

Contract & procurement

Stakeholder management

Education

Diploma/Engineering degree

Job description

• MNC – Building Management Systems / ELV / Security Systems

• Company Transport Pickup at Admiralty MRT

• 5-Day Work Week

• Attractive Benefits & Bonus of Up to 3 Months+

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Responsibilities:

• Oversee and manage maintenance, servicing, and add-on works, including customer meetings, site coordination, work planning, and supervision.

• Develop and manage maintenance schedules, ensuring all planned works are completed within the required timelines and service standards.

• Review and verify service reports to ensure accuracy and completeness for quotation preparation, invoicing, customer follow-up, and rectification works.

• Coordinate and assign Engineers and Technicians to customer breakdown calls, ensuring timely response and effective resolution of service issues.

• Monitor and follow up on spare parts and equipment procurement, ensuring parts are available to support maintenance and breakdown requirements.

• Supervise subcontractors and ensure all works are carried out in accordance with company procedures, safety requirements, and quality standards.

• Negotiate with suppliers and service providers on pricing and commercial terms to ensure cost-effectiveness and adherence to budget.

• Monitor and maintain minimum stock levels for spare parts, equipment, and other essential service materials.

• Provide day-to-day technical and operational supervision to Engineers and Technicians, ensuring work is completed efficiently and to the required standards.

• Work closely with customers to address service-related matters and follow up on outstanding payments and invoicing issues where required.

• Forecast manpower requirements based on maintenance schedules, breakdown workload, and upcoming projects to ensure adequate resources are available.

• Coordinate with Project Teams on project handover, system transition, and post-project maintenance requirements.

• Identify training needs and organise technical and operational training to enhance the knowledge and capabilities of service personnel.

• Ensure proper documentation and communication of service activities, work progress, and outstanding issues.

• Perform other duties and responsibilities as assigned by Management.

Requirements:

• Diploma or Degree in Engineering or a related discipline.
• Minimum 5 years of relevant experience in service, maintenance, engineering, or facilities systems management.
• Experience in one or more of the following areas will be an advantage:
  • Building Management Systems (BMS)
  • Security, Access Control & CCTV Systems
  • Fire Alarm Systems
• Strong leadership and people management skills, with the ability to supervise Engineers, Technicians, and subcontractors.

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