Service Excellence Team Leader

EDEN ECO MANAGEMENT PTE. LTD.

Singapore

On-site

SGD 39,000 - 61,000

Full time

14 days+

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Job summary

Eden Eco Management Pte. Ltd. invites an experienced Supervisor to join our services team in Singapore.

The role focuses on leading a team to deliver high-quality security and general services, while maintaining safety and regulatory compliance. You will train staff, monitor performance, and collaborate with management to drive efficiency and customer satisfaction in a fast-paced environment. The ideal candidate holds a related Bachelor's degree and demonstrates strong communication and

Qualifications

Bachelor's degree or equivalent work experience.
Proven experience as a Supervisor in services/general/security.
Strong leadership and communication skills.
Excellent problem-solving abilities and decision-making skills.
Ability to work effectively in a fast-paced environment and handle multiple tasks.
Knowledge of industry regulations and best practices.
Proficient in Microsoft Office and other relevant software applications.

Responsibilities

Supervise and coordinate the activities of staff, ensuring targets and high-quality service.
Train and mentor team members to enhance skills and performance.
Monitor and evaluate employee performance, providing feedback and coaching.
Develop and implement operational procedures to improve efficiency and productivity.
Ensure compliance with company policies and industry regulations.
Handle customer inquiries and complaints professionally and timely.
Collaborate with management to identify areas for improvement and implement solutions.