Service Team Lead: Operations & Training

EDENI GLOBAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

EDENI GLOBAL SOLUTIONS PTE. LTD. in Singapore is seeking an experienced Supervisor for our services/general/security division.

The ideal candidate has 3–8 years of proven leadership experience and a track record of delivering high-quality service while managing a team. You will train and mentor staff, monitor performance, implement efficient procedures, ensure compliance with policies and regulations, and address customer inquiries professionally.

Qualifications

• Bachelor's degree or equivalent is required.
• Proven experience as a Supervisor in services/general/security.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of industry regulations and best practices.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Supervise and coordinate the activities of staff to meet performance targets and deliver high-quality service.
• Train and mentor team members to enhance skills and performance.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Develop and implement operational procedures to improve efficiency and productivity.
• Ensure compliance with company policies and industry regulations.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with management to identify areas for improvement and implement solutions.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

EDENI GLOBAL SOLUTIONS PTE. LTD. in Singapore is seeking an experienced Supervisor for our services/general/security division.

The ideal candidate has 3–8 years of proven leadership experience and a track record of delivering high-quality service while managing a team. You will train and mentor staff, monitor performance, implement efficient procedures, ensure compliance with policies and regulations, and address customer inquiries professionally.