Service Excellence Lead

Schneider Electric; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Leadership coaching

Job summary

Schneider Electric in Singapore is seeking a Services Sales Excellence Leader to drive end-to-end service sales and operations excellence. You will lead a cross-functional team to deliver growth plans, optimize the sales pipeline, and ensure alignment between sales and operations across AMSP, AEP, and SIOP processes.

You will partner with global, regional, and local stakeholders, own the SIP targets, and enhance forecast accuracy.

Qualifications

• Bachelor in Business Management, Electrical Engineering or equivalent.
• Result-Oriented with Strong Business Acumen.
• Ability to interface with Senior Management and maintain strong internal and external relationships.
• Experience with Global and/or Regional Stakeholders in managing business priorities.
• At least 5 years of relevant Sales and Marketing operational experience.
• Ability to achieve results through Strategic and Consultative approach.
• Good understanding of Services Process.
• Strong Analytics Skills & Microsoft Excel skills.

Responsibilities

• Lead AMSP (Annual Marketing and Sales Planning) and AEP (Annual Execution Plan) for Services Business.
• Define 3-5 years Services Growth and Operations Objective and Priorities with Global, Regional and Local Stakeholders.
• Drive and deliver tactical actions from AMSP and AEP with Initiative Owners.
• Lead with Team to implement and animate BFO opportunities pipeline reviews and collaborative sales forecast with sales team and Operations.
• Analyze and identify enhancement actions from BFO Analytics with Services Leader, Head of Sales and Head of Operations.
• Provide comprehensive support to Sales Managers in improving sales discipline and use of sales methodology.
• Ensure consistency between sales and operations programs.
• Lead SIP target setting.
• Lead SIOP cadence to achieve orders and sales targets.
• Ensure backlog visibility and accurate forecasting with Operations.

Skills

CRM management

Product knowledge

Digital literacy

Customer orientation

Data analysis

Communication

Collaboration

People management

Education

Bachelor in Business Management / Electrical Engineering or equivalent

Tools

Salesforce

Job description

We are looking for Services Sales Excellence Leader to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

Mission

• Lead a team of Services Sales Excellence Specialist, Operation Excellence Specialist, Process and Tools Specialist and Data Steward to deliver strong sales and operation performance for Services business in Singapore
• Responsible for the End to End Service Sales and Operation Strategy by working with key Global, Regional and Local stakeholders to define and execute the plan

What will you do?

Lead AMSP (Annual Marketing and Sales Planning) and AEP (Annual Execution Plan) for Services Business

• Lead AMSP and AEP to define the 3-5 years Services Growth and Operations Objective and Priorities incorporating Sales, Operations, Marketing and Channel Priorities with Global, Regional and Local Stakeholders
• Drive and Deliver Tactical Actions from Yearly AMSP and AEP Objectives with Initiative Owners

Deploy Services Sales & Operation Excellence Program

• Lead with Team to implement and animate using BFO (Bridge Front Office, CRM system based on Salesforce.com) opportunities pipeline reviews and collaborative sales forecast with sales team (including V1 / V2 / Outside sales / Inside sales and Channel/ Partners) & Operations Team
• Analyze and Identify Enhancement Actions from BFO Analytics together with Services Leader, Head of Sales and Head of Operations
• Provide comprehensive support to Sales Managers in improving sales discipline and institutionalizing use of sales methodology (customer platforming opportunity management, customer visits, coaching plans, probability forecast, sales forecast)
• Ensure consistency between sales and operations programs
• Lead SIP (Sales Incentive Plan) target setting

Lead SIOP (Sales, Inventory and Operations Planning) for Services Business

• Lead with Team to conduct cadence to ensure Services achieves Orders and Sales target
• Ensure backlog visibility and accuracy to the team, collaborates with Operations team to ensure proper phasing
• Ensure balances of offer types (recurring, modernization, on-demand, spares) to achieve right mix
• Collaborates strongly with Head of Services Sales, Head of Services Operations, Finance Business partner to provide forecast to country and delivery accuracy

Implement End to End Continuous Enhancement Process

• Enhance Sales & Operations effectiveness by implementing end to end process simplification and standardization
• Collaborate closely with Global/Regional for Digitization of Process and Tools

Required skills

• Customer Relationship Management — intermediate level; optimizing CRM systems to drive data quality and sales effectiveness
• Product Knowledge — intermediate level; applying solution expertise to inform strategic commercial planning
• Digital Literacy — intermediate level; leveraging digital tools to enhance coverage and customer engagement
• Customer Orientation — intermediate level; designing customer-centric strategies that improve satisfaction and retention
• Data Analysis and Interpretation — developing level; using insights to inform decision-making and action plans
• Communication — developing level; articulating strategies clearly to cross-functional teams and leadership
• Collaboration — developing level; partnering across sales, marketing, and operations to execute initiatives
• People Management — developing level; guiding team activities and conducting performance reviews

What qualifications will make you successful

• Bachelor in Business Management, Electrical Engineering or equivalent
• Must be Result-Oriented with Strong Business Acumen
• Ability to effectively interface with Senior Management, as well as, a proven track record of developing and maintaining strong internal and external relationships
• Experience in working with Global and/or Regional Stakeholders in Managing Business Priorities
• At least 5 years of relevant Sales and Marketing operational experience
• Ability to achieve results through Strategic and Consultative approach
• Good understanding of Services Process
• Strong Analytics Skills & Microsoft excel skills

What's in it for me?

• Lead high-impact initiatives that directly shape commercial success
• Collaborate with talented, cross-functional teams in a dynamic environment
• Access to professional development opportunities and leadership coaching
• Flexible work arrangements designed to support work-life balance

Rewards designed for you

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.