Service Excellence Lead

SCHNEIDER ELECTRIC SINGAPORE PTE LTD; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Schneider Electric Singapore Pte Ltd is seeking a Services Sales Excellence Leader to drive performance across Sales and Operations for the Services business in Singapore. You will lead a multidisciplinary team and partner with Global, Regional and Local stakeholders to shape a robust End-to-End strategy.

The role requires strong analytics, CRM and sales leadership capabilities, with a track record of delivering growth and operational excellence in a complex environment.

Qualifications

• Bachelor in Business Management or Electrical Engineering or equivalent.
• Minimum 5 years of relevant Sales and Marketing operations experience.
• Ability to interface with Senior Management and stakeholders.

Responsibilities

• Lead AMSP and AEP for Services Business.
• Define 3–5 year growth and operations objectives with stakeholders.
• Drive tactical actions from AMSP and AEP objectives.
• Lead SIOP for Services Business.
• Ensure alignment of sales and operations programs.

Skills

CRM proficiency

Product knowledge

Digital literacy

Customer orientation

Data analysis

Communication skills

Collaboration

People management

Education

Bachelor's degree

Tools

Salesforce

Job description

We are looking for Services Sales Excellence Leader to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and
sustainability.

Mission:

• Lead a team of Services Sales Excellence Specialist, Operation Excellence Specialist, Process and Tools Specialist and Data Steward to deliver strong sales and operation performance for Services business in Singapore
• Responsible for the End to End Service Sales and Operation Strategy by working with key Global, Regional and Local stakeholders to define and execute the plan

What will you do?

Lead AMSP (Annual Marketing and Sales Planning) and AEP (Annual Execution Plan) for Services Business

• Lead AMSP and AEP to define the 3-5 years Services Growth and Operations Objective and Priorities incorporating Sales, Operations, Marketing and Channel Priorities with Global, Regional and Local Stakeholders
• Drive and Deliver Tactical Actions from Yearly AMSP and AEP Objectives with Initiative Owners

Deploy Services Sales & Operation Excellence Program

• Lead with Team to implement and animate using BFO (Bridge Front Office, CRM system based on Salesforce.com) opportunities pipeline reviews and collaborative sales forecast with sales team (including V1 / V2 / Outside sales / Inside sales and Channel/ Partners) & Operations Team
• Analyze and Identify Enhancement Actions from BFO Analytics together with Services Leader, Head of Sales and Head of Operations
• Provide comprehensive support to Sales Managers in improving sales discipline and institutionalizing use of sales methodology (customer platforming opportunity management, customer visits, coaching plans, probability forecast, sales forecast)
• Ensure consistency between sales and operations programs
• Lead SIP (Sales Incentive Plan) target setting

Lead SIOP (Sales, Inventory and Operations Planning) for Services Business

• Lead with Team to conduct cadence to ensure Services achieves Orders and Sales target
• Ensure backlog visibility and accuracy to the team, collaborates with Operations team to ensure proper phasing
• Ensure balances of offer types (recurring, modernization, on-demand, spares) to achieve right mix
• Collaborates strongly with Head of Services Sales, Head of Services Operations, Finance Business partner to provide forecast to country and delivery accuracy

Implement End to End Continuous Enhancement Process

• Enhance Sales & Operations effectiveness by implementing end to end process simplification and standardization
• Collaborate closely with Global/Regional for Digitization of Process and Tools

Required skills:

• Customer Relationship Management — intermediate level; optimizing CRM systems to drive data quality and sales effectiveness
• Product Knowledge — intermediate level; applying solution expertise to inform strategic commercial planning
• Digital Literacy — intermediate level; leveraging digital tools to enhance coverage and customer engagement
• Customer Orientation — intermediate level; designing customer-centric strategies that improve satisfaction and retention
• Data Analysis and Interpretation — developing level; using insights to inform decision-making and action plans
• Communication — developing level; articulating strategies clearly to cross-functional teams and leadership
• Collaboration — developing level; partnering across sales, marketing, and operations to execute initiatives
• People Management — developing level; guiding team activities and conducting performance reviews

What qualifications will make you successful?

• Bachelor in Business Management, Electrical Engineering or equivalent
• Must be Result-Oriented with Strong Business Acumen
• Ability to effectively interface with Senior Management, as well as, a proven track record of developing and maintaining strong internal and external relationships
• Experience in working with Global and/or Regional Stakeholders in Managing Business Priorities
• At least 5 years of relevant Sales and Marketing operational experience
• Ability to achieve results through Strategic and Consultative approach
• Good understanding of Services Process
• Strong Analytics Skills & Microsoft excel skills

What's in it for me?

• Lead high-impact initiatives that directly shape commercial success
• Collaborate with talented, cross-functional teams in a dynamic environment
• Access to professional development opportunities and leadership coaching
• Flexible work arrangements designed to support work-life balance

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.